Technical Support Analyst

Super Retail Group; Strathpine; On-site; AUD 65,000 - 90,000; Full time

Job summary

Super Retail Group is seeking a Technical Support Analyst to provide frontline support for Digital and Technology services. The role is based at the Strathpine office in Brisbane, requiring a full-time onsite presence five days a week.

You will handle technical queries, assist with application support, asset management, and IT service delivery while focusing on customer satisfaction. The ideal candidate will have hands-on support experience, strong problem-solving skills, and experience with

Qualifications

• Experience in IT support or service desk environments.
• Ability to troubleshoot basic network issues and articulate problems clearly.
• Familiarity with hybrid cloud environments (Azure AD, O365, AWS).

Responsibilities

• Technical support and service delivery to end users.
• Application support and incident triage.
• Configuration management and asset tracking.
• Systems installation and decommissioning tasks.
• Customer service support and issue resolution.

Skills

Customer support

Problem solving

Team collaboration

Network troubleshooting

Cloud environments

MS Office

Tools

Azure AD

O365

AWS

Job description

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity.

About the Role

At Super Retail Group, our purpose is to inspire and equip everyone to live their passion every day!

As a result of internal progression, an opportunity has become available for a Technical Support Analyst to join our team. In this role, you will play a key part as the front line and face of Digital and Technology (D&T), providing exceptional technical support and service to our customers.

Acting as the first point of contact for technical support, you will provide prompt, professional, and friendly assistance through telephone, kiosk, and other support channels. This role is suited to a customer-focused IT professional who enjoys troubleshooting technical issues, delivering exceptional service, and building strong relationships with users. You will be part of a collaborative environment, helping to ensure a seamless support experience while contributing to the ongoing reliability and performance of technology services.

Your areas of accountability will include, but not be limited to:

• Technical Support
• Application Support
• Configuration Management
• Asset Management
• Systems Installation/ Decommission
• Customer Service Support

This role is based at our Strathpine Support Office in Brisbane, with a full-time onsite presence required five days per week.

About you

We are seeking a customer-focused IT professional who enjoys providing hands-on technical support and takes pride in delivering a seamless end-user experience.With strong problem-solving skills and attention to detail, you can effectively manage technology assets throughout their lifecycle while working collaboratively in a fast-paced environment.

You are self-motivated, capable of working under pressure and using your own initiative with minimal supervision. As a collaborative team player, you actively contribute ideas and suggestions for continuous improvement and are committed to delivering high-quality customer service and technical support.

In addition, you bring:

• Demonstrated experience in an IT support or service desk environment.
• Understanding of basic network troubleshooting, network topology and the ability to run through triage run sheets to articulate problems into tickets.
• Understanding of large hybrid cloud environments such as Azure AD, O365, and AWS.
• Ability to perform repetitive, process-driven tasks by following documented procedures and applying a basic understanding of IT concepts.
• Intermediate level of computer literacy – MS Office Suite

WHY JOIN US?

• You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
• Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
• We are committed to your professional development and will support on-going opportunities for both learning and progression.
• You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

Our Culture of Inclusion

Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.