Frontline Guest Experience Host – Caravan Park

Great Ocean Road Coast and Parks Authority; Lorne; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Flexible casual

Diverse role

Supportive team

Beachfront location

Job summary

Great Ocean Road Coast and Parks Authority is seeking Caravan Park Attendants for the Lorne Foreshore Caravan Park. This hands-on, customer-focused role supports reception, cleaning, grounds maintenance and general upkeep to deliver a welcoming guest experience.

Ideal candidates are reliable, adaptable and enjoy providing great hospitality. You’ll work across indoors and outdoors, with some evening cleaning during peak summer; a current Australian Driver's Licence and Australian work rights are

Qualifications

• Customer service experience in hospitality, tourism, accommodation or retail.
• Confidence interacting with guests from a wide range of backgrounds.
• Experience in cleaning and maintaining facilities to a high standard.
• A willingness to perform cabin and amenity block cleaning duties.
• Practical skills in grounds maintenance and outdoor work.
• Basic maintenance or handyman skills.
• Strong communication and teamwork skills.
• Good organisation and time management abilities.
• A proactive and positive approach to work.

Responsibilities

• Welcome guests and provide friendly, professional customer service.
• Assist with reception duties, including bookings, enquiries and reservations.
• Respond to guest requests and elevate issues when required.
• Clean and maintain cabins, amenity blocks, camp kitchens, offices and other park facilities.
• Complete general housekeeping tasks including vacuuming, mopping, laundry, rubbish removal and bed making.
• Maintain the presentation of the park through mowing, weeding, pruning, mulching and general groundskeeping.
• Undertake basic maintenance and handyman tasks such as painting and minor repairs.
• Assist with stock handling, rubbish collection and maintaining safe, clean and functional facilities.
• Contribute to a positive team environment and help ensure a high standard of guest satisfaction.

Skills

Customer service

Communication

Teamwork

Time management

Organisation

Problem solving

Proactive attitude

Hospitality experience

Grounds maintenance

Tools

RMS booking system

Job description

Great Ocean Road Coast and Parks Authority is seeking Caravan Park Attendants for the Lorne Foreshore Caravan Park. This hands-on, customer-focused role supports reception, cleaning, grounds maintenance and general upkeep to deliver a welcoming guest experience.

Ideal candidates are reliable, adaptable and enjoy providing great hospitality. You’ll work across indoors and outdoors, with some evening cleaning during peak summer; a current Australian Driver's Licence and Australian work rights are