Guest Services Lead: Coastal Caravan Park

Great Ocean Road Coast and Parks Authority; Torquay; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Coastal location

Supportive team environment

Meaningful role

Diverse workdays

Visitor experiences

Job summary

The Great Ocean Road Coast and Parks Authority is seeking a Caravan Park Customer Service Officer to join our Accommodation Services Team at Torquay Foreshore Caravan Park. As the first point of contact for guests, you’ll provide reception support, assist with bookings and enquiries, and help ensure a welcoming, professional and enjoyable stay.

You will work closely with visitors, handle reservations, payments and daily administrative tasks, and contribute to a positive guest experience in a

Qualifications

• Experience in customer service, administration, hospitality, tourism, retail or a similar front‑of‑house environment.
• Strong communication skills with diverse backgrounds.
• Excellent organisational and time management skills.
• Proactive approach to problem-solving and customer satisfaction.
• Demonstrated ability to work collaboratively within a team.
• Confidence using computer systems and administrative software.
• Experience using RMS booking software will be highly regarded.

Responsibilities

• Manage accommodation reservations through the RMS booking system via phone, email, online platforms and in person.
• Welcome guests and provide friendly, professional front-of-house reception services.
• Respond to customer enquiries and correspondence promptly and effectively.
• Assist with customer concerns, maintenance requests and general guest needs.
• Process payments and cash transactions while maintaining accurate records.
• Prepare daily banking and administrative reports.
• Escalate customer issues to management as required.
• Provide local information and support to enhance the visitor experience.
• Contribute to a positive team environment and the smooth operation of the caravan park.

Skills

Customer service

Administration

Hospitality

Tourism

Retail

Front-of-house

Tools

RMS booking software

Job description

The Great Ocean Road Coast and Parks Authority is seeking a Caravan Park Customer Service Officer to join our Accommodation Services Team at Torquay Foreshore Caravan Park. As the first point of contact for guests, you’ll provide reception support, assist with bookings and enquiries, and help ensure a welcoming, professional and enjoyable stay.

You will work closely with visitors, handle reservations, payments and daily administrative tasks, and contribute to a positive guest experience in a