Caravan Park Attendant - Lorne

Great Ocean Road Coast and Parks Authority; Warrnambool; On-site; AUD 34,000 - 44,000; Part time

Job summary

Great Ocean Road Coast and Parks Authority in Warrnambool, VIC is seeking a Caravan Park Attendant on a casual/temporary basis. You will handle face-to-face customer service, information provision, and reservations for ten caravan parks and related facilities, using RMS software.

The role requires attention to presentation, safety, and a proactive, team-oriented approach. Weekend work and public holidays may be required, with applicants sourcing their own accommodation.

Qualifications

• First Aid certificate (preferred).
• Experience in hospitality, customer service or caravan park/tourism (preferred).
• RMS booking software experience (desirable).

Responsibilities

• Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be required.
• Dealing with customer correspondence and enquiry via email and phone.
• Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, on-line and in person.
• Advising management of customer issues as soon as able and/or directed by the Park Manager/Duty Manager etc.
• Provision of a friendly, efficient and empathetic customer service ‘face’ to the customer.
• Performing a range of duties to ensure the amenity and appearance of the Caravan Park is maintained on an on-going basis such as removal of hard rubbish, emptying general rubbish bins, removal of debris and rubbish around caravans and caravan sites, removal of fallen branches, leaves and other items from the grounds of the caravan park
• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks.

Skills

Customer service

Front of house

Communication

Time management

Teamwork

Education

First Aid certificate

Tools

RMS booking software

Job description

Great Ocean Road Coast and Parks Authority – Warrnambool VIC

Casual/Temporary

7mo ago , from Great Ocean Road Coast and Parks Authority

Our ten self-managed coastal Caravan Parks and the Cape Otway Lightstation generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually.

Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.

Accommodation Services Team

Our ten self-managed coastal Caravan Parks and the Cape Otway Lightstation generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually.

Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.

Purpose of the position

TheCaravan Park Attendantis an all-rounder role that aims for:

• excellent service and customer satisfaction including customer needs and guest requirements.
• the park grounds to be kept to a high presentation and safety standard.
• the public and caravan park amenities, cabins and other facilities, are maintained in a clean, tidy and useable condition.

Please notethat for this role, weekend availability is required to meet business demands, including Public Holiday's where required.

Unfortunately, no staffing accommodation or caravan park site is provided. Successful candidates will be required to source their own accommodation or housing option.

Primary Responsibilities:

• Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be required.
• Dealing with customer correspondence and enquiry via email and phone.
• Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, on-line and in person.
• Advising management of customer issues as soon as able and/or directed by the Park Manager/Duty Manager etc.
• Provision of a friendly, efficient and empathetic customer service ‘face’ to the customer.
• Performing a range of duties to ensure the amenity and appearance of the Caravan Park is maintained on an on-going basis such as removal of hard rubbish, emptying general rubbish bins, removal of debris and rubbish around caravans and caravan sites, removal of fallen branches, leaves and other items from the grounds of the caravan park
• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks.

Qualifications and experience:

• First Aid certificate (preferred).
• Experience in hospitality, customer service or caravan park/Tourism (preferred).
• RMS booking software experience (desirable).

Knowledge and skills:

• Practical administrative skills and customer service experience in a hospitality or retail environment involving front of house duties.
• Excellent oral and written communication skills, including an ability to communicate with people across a broad range of backgrounds.
• Demonstrated ability to work as part of a team.
• Proactive approach to problem solving.
• Good time management and organisational skills.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.