Coastal Caravan Park Guest Services Attendant

Great Ocean Road Coast and Parks Authority; Warrnambool; On-site; AUD 34,000 - 44,000; Part time

Job summary

Great Ocean Road Coast and Parks Authority in Warrnambool, VIC is seeking a Caravan Park Attendant on a casual/temporary basis. You will handle face-to-face customer service, information provision, and reservations for ten caravan parks and related facilities, using RMS software.

The role requires attention to presentation, safety, and a proactive, team-oriented approach. Weekend work and public holidays may be required, with applicants sourcing their own accommodation.

Qualifications

• First Aid certificate (preferred).
• Experience in hospitality, customer service or caravan park/tourism (preferred).
• RMS booking software experience (desirable).

Responsibilities

• Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be required.
• Dealing with customer correspondence and enquiry via email and phone.
• Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, on-line and in person.
• Advising management of customer issues as soon as able and/or directed by the Park Manager/Duty Manager etc.
• Provision of a friendly, efficient and empathetic customer service ‘face’ to the customer.
• Performing a range of duties to ensure the amenity and appearance of the Caravan Park is maintained on an on-going basis such as removal of hard rubbish, emptying general rubbish bins, removal of debris and rubbish around caravans and caravan sites, removal of fallen branches, leaves and other items from the grounds of the caravan park
• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks.

Skills

Customer service

Front of house

Communication

Time management

Teamwork

Education

First Aid certificate

Tools

RMS booking software

Job description

Great Ocean Road Coast and Parks Authority in Warrnambool, VIC is seeking a Caravan Park Attendant on a casual/temporary basis. You will handle face-to-face customer service, information provision, and reservations for ten caravan parks and related facilities, using RMS software.

The role requires attention to presentation, safety, and a proactive, team-oriented approach. Weekend work and public holidays may be required, with applicants sourcing their own accommodation.