Frontline Customer Service Officer

Council Jobs; Ararat; On-site; AUD 52,000 - 68,000; Full time

Job summary

Ararat Shire Council is seeking a friendly Customer Service Officer to join the Customer Services team. You will be the first point of contact for residents, visitors and stakeholders, delivering exceptional service and supporting day-to-day operations.

You will handle enquiries, process payments, maintain records, and support administrative tasks across the Council in a fast-paced environment. A Certificate III in relevant field or equivalent experience is preferred.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong administration, organisational and time management abilities are required.
• Experience using Microsoft Office and business systems is preferred.

Responsibilities

• Provide high-quality customer service via phone, email and face-to-face interactions.
• Respond to enquiries and requests in a professional and timely manner.
• Process payments, maintain records and update customer information.
• Support administrative functions across Council.
• Contribute to continuous improvement and a positive team culture.

Skills

Communication skills

Customer service

Administration

Time management

Microsoft Office

Business systems

Education

Certificate III in Business Administration/Customer Engagement

Tools

Microsoft Office

Business systems

Job description

Ararat Shire Council is seeking a friendly Customer Service Officer to join the Customer Services team. You will be the first point of contact for residents, visitors and stakeholders, delivering exceptional service and supporting day-to-day operations.

You will handle enquiries, process payments, maintain records, and support administrative tasks across the Council in a fast-paced environment. A Certificate III in relevant field or equivalent experience is preferred.