Frontline Community Service Champion

Lithgow City Council; Lithgow City Council; On-site; AUD 56,000 - 62,000; Full time

Benefits offered by this job

Full-time role

35 hours per week

Ongoing learning and development

Work/Life balance with rostered day of

Fitness Passport Program

Employee Assistance Program (EAP)

Job summary

Lithgow City Council is seeking a Customer Service Officer in Lithgow, NSW. You will be the first point of contact for community members, delivering friendly, efficient service and handling inquiries, payments, and complaints in a fast-paced environment.

You will support multiple council departments, manage counter and phone enquiries, and assist with billing and registrations while maintaining high standards of service and safety compliance.

Qualifications

• Experience delivering quality customer service to internal and external customers.
• Ability to handle difficult people and maintain composure in high-paced environments.
• Experience in a high-paced environment with competing deadlines and priorities.
• Excellent written and verbal communication skills.
• Experience in cash receipting and reconciliations.
• Proficiency with computer applications including Microsoft Office.
• Class C Drivers Licence.
• Commitment to integrity and Work Health & Safety.

Responsibilities

• Provide frontline customer service to internal and external stakeholders.
• Collaborate effectively with other Council departments.
• Assist with high-volume administration tasks including phone, website, counter enquiries, cash handling and emails.
• Receive and respond to complaints and information requests.
• Handle rates and water billing enquiries.
• Balance payments and remittances at the front counter.
• Manage bookings for Council facilities.
• Process applications for certificates 602 & 603.
• Assist customers with payment plans.
• Process customer forms for services (Pensioner Rebate, Companion Animal Registrations, Change of Address).

Skills

Customer service

Conflict resolution

Under pressure

Communication skills

Cash handling

Microsoft Office

Driver's Licence

Education

Office administration qualification

Tools

Microsoft Office

Job description

Lithgow City Council is seeking a Customer Service Officer in Lithgow, NSW. You will be the first point of contact for community members, delivering friendly, efficient service and handling inquiries, payments, and complaints in a fast-paced environment.

You will support multiple council departments, manage counter and phone enquiries, and assist with billing and registrations while maintaining high standards of service and safety compliance.