Customer Service Officer

Council Jobs; Ararat; On-site; AUD 52,000 - 68,000; Full time

Job summary

Ararat Shire Council is seeking a friendly Customer Service Officer to join the Customer Services team. You will be the first point of contact for residents, visitors and stakeholders, delivering exceptional service and supporting day-to-day operations.

You will handle enquiries, process payments, maintain records, and support administrative tasks across the Council in a fast-paced environment. A Certificate III in relevant field or equivalent experience is preferred.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong administration, organisational and time management abilities are required.
• Experience using Microsoft Office and business systems is preferred.

Responsibilities

• Provide high-quality customer service via phone, email and face-to-face interactions.
• Respond to enquiries and requests in a professional and timely manner.
• Process payments, maintain records and update customer information.
• Support administrative functions across Council.
• Contribute to continuous improvement and a positive team culture.

Skills

Communication skills

Customer service

Administration

Time management

Microsoft Office

Business systems

Education

Certificate III in Business Administration/Customer Engagement

Tools

Microsoft Office

Business systems

Job description

Employment Status:Full-Time, Fixed-Term (12 Months)

Classification: Band 3

Be the First Voice of Council

We're seeking a friendly and professional Customer Service Officer to join our Customer Services team. As the first point of contact for residents, visitors and stakeholders, you'll play an important role in delivering exceptional service and supporting the day-to-day operations of Council.

In this fast-paced and rewarding role, you will:

• Provide high-quality customer service via phone, email and face-to-face interactions.
• Respond to enquiries and requests in a professional and timely manner.
• Process payments, maintain records and update customer information.
• Support administrative functions across Council.
• Contribute to continuous improvement and a positive team culture.

About You

You will have:

• Excellent communication and customer service skills.
• Strong administration, organisational and time management abilities.
• Experience using Microsoft Office and business systems.
• The ability to work effectively in a busy team environment.
• Certificate III in Business Administration, Customer Engagement or a related field, or equivalent experience.
• Experience in cash handling and receipting.
• Local government experience or knowledge of Council services.

Why Join Us?

Join a supportive team dedicated to delivering quality services to the community while enjoying a positive workplace culture and opportunities for professional development.

For further information, visit www.ararat.vic.gov.au or contact Human Resources on (03) 5355 0***.

Applications close: Friday 6 November 2026 at 4.00 pm.