Paid Customer Service Trainee — Growth & Training

Ararat Rural City Council; Ballarat; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Paid traineeship with formal quals

Supportive team and on-the-job培训

Career development and practical work

Job summary

Ararat Rural City Council is offering a paid Customer Service Trainee position in Ballarat, delivering friendly, professional service across phone, in-person and online channels.

The role provides a structured learning opportunity, combining on-the-job experience with formal study towards a Certificate in Business through a registered training organisation. No prior experience required, but a willingness to learn is essential.

Qualifications

• No previous experience is required, but customer service or administration experience would be helpful.
• Willingness to complete a Certificate in Business as part of the traineeship.
• Basic computer skills and the ability to learn new systems.
• Ability to communicate clearly and respectfully with customers, the community and other employees.
• Ability to follow procedures and work with guidance and supervision.

Responsibilities

• Provide friendly, professional customer service across phone, in-person and online channels.
• Build knowledge of Council services and systems to ensure accurate information is provided promptly.
• Process a range of payments, complete regular and end-of-day balancing, prepare banking sheets and complete banking tasks.
• Provide general administration and customer service support across Council teams.
• Collect and record required statistics and data.
• Participate in and support a culture of positive change, quality and customer service within the organisation.
• Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability.

Skills

Customer service

Administration

Basic computer skills

Clear communication

Follow procedures

Willingness to learn

Education

Certificate in Business

Job description

Ararat Rural City Council is offering a paid Customer Service Trainee position in Ballarat, delivering friendly, professional service across phone, in-person and online channels.

The role provides a structured learning opportunity, combining on-the-job experience with formal study towards a Certificate in Business through a registered training organisation. No prior experience required, but a willingness to learn is essential.