Customer Service Trainee

Ararat Rural City Council; Ballarat; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Paid traineeship with formal quals

Supportive team and on-the-job培训

Career development and practical work

Job summary

Ararat Rural City Council is offering a paid Customer Service Trainee position in Ballarat, delivering friendly, professional service across phone, in-person and online channels.

The role provides a structured learning opportunity, combining on-the-job experience with formal study towards a Certificate in Business through a registered training organisation. No prior experience required, but a willingness to learn is essential.

Qualifications

• No previous experience is required, but customer service or administration experience would be helpful.
• Willingness to complete a Certificate in Business as part of the traineeship.
• Basic computer skills and the ability to learn new systems.
• Ability to communicate clearly and respectfully with customers, the community and other employees.
• Ability to follow procedures and work with guidance and supervision.

Responsibilities

• Provide friendly, professional customer service across phone, in-person and online channels.
• Build knowledge of Council services and systems to ensure accurate information is provided promptly.
• Process a range of payments, complete regular and end-of-day balancing, prepare banking sheets and complete banking tasks.
• Provide general administration and customer service support across Council teams.
• Collect and record required statistics and data.
• Participate in and support a culture of positive change, quality and customer service within the organisation.
• Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability.

Skills

Customer service

Administration

Basic computer skills

Clear communication

Follow procedures

Willingness to learn

Education

Certificate in Business

Job description

Ararat Rural City Council is located 2 hours northwest of Melbourne and is a growing regional centre, a trend which is predicted to continue as more people pursue a tree-change lifestyle with all essential services at their fingertips.

We recognise that our employees are the key to making a difference and delivering our vision for a vibrant and sustainable community. Council is committed to serving our community in a friendly and professional way and offers fantastic employee conditions including a 9-day fortnight, flexible working options, a health and wellbeing program, professional development opportunities, and much more.

We are an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, allowing our staff to thrive and grow.

About You :

Qualifications & Experience

• No previous experience is required, but customer service or administration experience would be helpful.
• Willingness to complete a Certificate in Business as part of the traineeship.
• Basic computer skills and the ability to learn new systems.
• Ability to communicate clearly and respectfully with customers, the community and other employees.
• Ability to follow procedures and work with guidance and supervision.

Key Selection Criteria

• Why do you want this traineeship?
• What do you believe are your strongest skills?
• What do you hope to learn from this traineeship?
• Tell us about something you’re proud of doing (e.g., volunteering, improving your grades, winning a grand final etc.)

Position Summary :

The Customer Service Trainee supports the delivery of professional customer service and administrative functions across Council. The role provides a structured learning opportunity, combining practical workplace experience with formal study towards a Certificate in Business through a registered training organisation.

Key Requirements :

Accountability & Extent of Authority

• Complete a range of basic tasks under routine supervision, either individually or as part of a team.
• Work within set guidelines, procedures and established practices.
• Take responsibility for the quality of one’s own work, time management and learning on the job.

Judgement & Decision Making

• Work is routine, clearly defined and completed using basic tools, techniques and methods.
• Minor issues related to daily tasks can be resolved as they arise.

Specialist Knowledge & Skills

• Basic computer and administration skills, with the ability to learn Council systems and processes.
• Ability to follow procedures and provide accurate information to customers.
• Willingness to learn about Council services.
• Awareness of privacy, confidentiality and safe work practices.

Interpersonal Skills

• Use clear verbal and written communication and provide friendly and courteous customer service when working with customers, the community and other employees.

Job Responsibility :

Key Responsibilities

• Show a commitment to workplace training and learning.
• Keep on track with course work, due dates and assessments.
• Attend scheduled classes or study sessions.
• Provide friendly, professional customer service across phone, in-person and online channels.
• Build knowledge of Council services and systems to ensure accurate information is provided promptly.
• Process a range of payments, complete regular and end-of-day balancing, prepare banking sheets and complete banking tasks.
• Provide general administration and customer service support across Council teams.
• Collect and record required statistics and data.
• Participate in and support a culture of positive change, quality and customer service within the organisation.
• Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability, continuous improvement and the achievement of role expectations.
• Ensure compliance with Council’s Risk Management Policy, Risk Management Framework and OH&S Policy.
• Observe all policies and procedures of Council.
• Any other duties as required within the scope of the position.

Job Functions :

Local

Job Benefits :

• Paid traineeship with formal qualifications.
• Supportive team and on-the-job training.
• Career development and practical workplace experience.

Selling Point :

Kick-start your career with hands-on experience in a supportive team environment.