Customer Service Officer

Glenelg Shire Council; Portland; On-site; AUD 50,000 - 60,000; Full time

Job summary

Glenelg Shire Council invites applications for a Customer Service role based in Portland and Heywood. You will be the welcoming first point of contact, handling face-to-face, telephone and email enquiries with a focus on accuracy and friendly service.

You will be organised, adaptable and capable of managing priorities while delivering a professional and helpful experience for our community.

Qualifications

• Genuine enjoyment of helping people.
• Ability to communicate confidently and respectfully with diverse customers.
• Organised and able to manage competing priorities with accuracy.

Responsibilities

• Assist community across Portland and Heywood Customer Service Centres.
• Respond to enquiries via face to face, phone and email.
• Process payments and manage bookings.
• Provide range of administrative support.
• Help customers find information or connect them with the right person.

Skills

Customer service

Communication

Organisational skills

Problem solving

Job description

About the Opportunity

Join our Customer Service team and be the welcoming first point of contact for Glenelg Shire Council. You will be working across our Portland and Heywood Customer Service Centres, assisting our community through face to face, telephone and email channels, responding to enquiries, processing payments, managing bookings and providing a range of administrative support.

You’ll use your initiative, think on your feet and help customers find the right information or connect with the right person, while contributing to a positive and professional customer experience.

For further information on the position please refer to the Position Description.

What you need to Succeed

We’re looking for someone who genuinely enjoys helping people and can communicate confidently and respectfully with a diverse range of customers. You’ll be organised, adaptable and able to manage priorities while maintaining accuracy and attention to detail.

You’ll bring strong customer service and communication skills, the ability to think on your feet and a willingness to learn Council systems, services and processes. Most importantly, you’ll be a positive and reliable team member who takes pride in providing a welcoming, professional and helpful experience for our community.