Casual Frontline Customer Service Officer – Flexible Hours

Junee Southern Cross; Lithgow City Council; A distancia; AUD 60.000 - 67.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Casual on an as needs basis

Ongoing learning and development

Descripción de la vacante

Lithgow City Council in Lithgow, NSW invites applications for a Casual Customer Service Officer. You will be the first point of contact, delivering high-quality service to the public and internal stakeholders in a fast-paced environment.

Responsibilities include handling inquiries and complaints, cash receipting, rates and water enquiries, and assisting with bookings and council forms. A Class C licence and strong MS Office skills are essential.

Formación

• Experience delivering quality customer service to internal and external customers.
• Excellent written and verbal communication skills.
• Experience in cash receipting and reconciliations.
• Proficiency in the use of Microsoft Office applications.
• Class C Drivers Licence.
• Demonstrated commitment to integrity and honesty and to Work Health & Safety.

Responsabilidades

• Provide frontline customer service to all stakeholders.
• Work effectively with other Council departments.
• Assist with administration duties including high volumes of phone calls, website and counter enquiries, cash receipting and emails.
• Receive and deal with complaints and requests for information or services.
• Handle rates and water billing enquiries.
• Receipt and balance payments and remittances at the front counter.
• Manage bookings for Council facilities.
• Process applications for 602 & 603 certificates.
• Assist customers with payment plans.
• Assist with processing customer forms for Council services.

Conocimientos

Customer Service

Verbal Comm

Written Comm

Cash Handling

MS Office

Driver's Licence

Educación

Office Admin Qualification

Herramientas

Microsoft Office Suite

Descripción del empleo

Lithgow City Council in Lithgow, NSW invites applications for a Casual Customer Service Officer. You will be the first point of contact, delivering high-quality service to the public and internal stakeholders in a fast-paced environment.

Responsibilities include handling inquiries and complaints, cash receipting, rates and water enquiries, and assisting with bookings and council forms. A Class C licence and strong MS Office skills are essential.