Frontline Customer Service & Admin Support Officer

Southern Grampians Shire Council; Hamilton; On-site; AUD 51,000 - 55,000; Full time

Benefits offered by this job

Monthly RDOs

Flexible work arrangements

Work/life balance

Job summary

Southern Grampians Shire Council is seeking a Customer Service - Administration Support Officer for a fixed term full-time role at the Brown Street Business Centre. You will handle customer enquiries, process payments and undertake a range of admin tasks, collaborating with teams to improve service delivery.

The role emphasizes strong communication, problem solving, accuracy, and adaptability in a dynamic team environment. Flexible work arrangements and a supportive culture are offered.

Qualifications

• Enjoys helping people and solving problems.
• Has strong communication and customer service skills.
• Is organised, accurate and comfortable using technology.
• Works well as part of a team and can adapt to changing priorities.

Responsibilities

• Be the first point of contact for customer enquiries, providing professional assistance and advice.
• Process payments and complete a range of administrative tasks.
• Work closely with teams across the organisation to resolve enquiries and support key business systems.

Skills

Customer service

Communication

Problem solving

Technology use

Teamwork

Attention to detail

Job description

Southern Grampians Shire Council is seeking a Customer Service - Administration Support Officer for a fixed term full-time role at the Brown Street Business Centre. You will handle customer enquiries, process payments and undertake a range of admin tasks, collaborating with teams to improve service delivery.

The role emphasizes strong communication, problem solving, accuracy, and adaptability in a dynamic team environment. Flexible work arrangements and a supportive culture are offered.