Administration & Customer Service Officer

Public Sector People; Sunshine Coast Regional; On-site; AUD 50,000 - 54,000; Full time

Job summary

Public Sector People is recruiting Administration & Customer Service Officers for temporary assignments across Council locations on the Sunshine Coast. You will provide administration, business support and customer service across Council teams, helping ensure smooth day-to-day operations and high-quality service delivery.

The role involves managing correspondence, responding to enquiries, processing applications and documentation, data entry and records management.

Qualifications

• Proven experience in administration and/or customer service.
• Ability to manage high volume of work with accuracy.
• Comfort using multiple systems and learning new platforms quickly.
• Strong written and verbal communication skills.
• Professional conduct when dealing with various stakeholders.

Responsibilities

• Provide high-quality administration and business support across Council teams.
• Respond to enquiries via phone, email and internal systems.
• Deliver professional customer service to internal and external stakeholders.
• Prepare and process documentation, applications and approvals.
• Maintain accurate records and update internal databases.
• Assist with financial, procurement and transactional processes as required.
• Manage competing priorities while maintaining accuracy and attention to detail.
• Contribute to continuous improvement and uphold Council service standards.

Skills

Administration & Customer service

Multi-system proficiency

Communication skills

Attention to detail

Stakeholder management

Job description

Administration & Customer Service Officer

Public Sector People is working with a Local Government Departmentto recruit Administration & Customer Service Officers for temporary assignments across various Council locations.

These opportunities are suited to experienced administration and customer service professionals who are confident working in busy environments, managing competing priorities and providing a high standard of service to both internal and external customers.

About the Role

You’ll provide administration, business support and customer service across various Council teams, helping ensure smooth day-to-day operations and effective service delivery.

Duties may include managing correspondence, responding to customer enquiries, processing applications and documentation, data entry, record keeping and assisting with financial and administrative transactions. You’ll need to be comfortable navigating multiple systems and picking up new processes quickly.

Key Details
Location: Various Sunshine Coast office locations
Rate: $36.00 - $39.00 per hour + Super
Hours: Full-time, 38 hours per week
Roster: Monday to Friday, between 8:00am and 5:00pm
Contract: Temporary assignments with potential for extension

Key Responsibilities

• Provide high-quality administration and business support across Council teams
• Respond to enquiries via phone, email and internal systems
• Deliver professional customer service to internal and external stakeholders
• Prepare and process documentation, applications and approvals
• Maintain accurate records and update internal databases
• Assist with financial, procurement and transactional processes as required
• Manage competing priorities while maintaining accuracy and attention to detail
• Contribute to continuous improvement and uphold Council service standards

About You

• Previous government experience, particularly within local government, is highly regarded but not essential
• Strong administration and/or customer service experience
• Comfortable managing a high volume of work accurately
• Confident using multiple systems and learning new platforms quickly
• Strong written and verbal communication skills
• Professional and confident dealing with a range of customers and stakeholders
• Highly organised with strong attention to detail