Customer Service - Administration Support Officer

Southern Grampians Shire Council; Hamilton; On-site; AUD 51,000 - 55,000; Full time

Benefits offered by this job

Monthly RDOs

Flexible work arrangements

Work/life balance

Job summary

Southern Grampians Shire Council is seeking a Customer Service - Administration Support Officer for a fixed term full-time role at the Brown Street Business Centre. You will handle customer enquiries, process payments and undertake a range of admin tasks, collaborating with teams to improve service delivery.

The role emphasizes strong communication, problem solving, accuracy, and adaptability in a dynamic team environment. Flexible work arrangements and a supportive culture are offered.

Qualifications

• Enjoys helping people and solving problems.
• Has strong communication and customer service skills.
• Is organised, accurate and comfortable using technology.
• Works well as part of a team and can adapt to changing priorities.

Responsibilities

• Be the first point of contact for customer enquiries, providing professional assistance and advice.
• Process payments and complete a range of administrative tasks.
• Work closely with teams across the organisation to resolve enquiries and support key business systems.

Skills

Customer service

Communication

Problem solving

Technology use

Teamwork

Attention to detail

Job description

Customer Service - Administration Support Officer

Posted: 09/11/2026

Closing Date: 24/11/2026

Job Type: Full Time (Fixed Term)

Location: Business Centre - Brown Street

Job Category: Customer Service

Fixed Term Full Time position until Friday 26 February 2027

Band 4 - $37.55 - $39.71excluding superannuation

We are seeking aCustomer Service Officerto join our Brown Street Customer Service team on a fixed term basis to help deliver exceptional service to our community and staff.

In this role, you'll be the first point of contact for customer enquiries, providing professional assistance and advice, processing payments and completing a range of administrative tasks. You'll work closely with teams across the organisation to resolve enquiries, support key business systems and contribute to continuous service improvement.

We're looking for someone who:

• Enjoys helping people and solving problems
• Has strong communication and customer service skills
• Is organised, accurate and comfortable using technology
• Works well as part of a team and can adapt to changing priorities

This is a great opportunity for someone who is customer-focused, proactive and committed to delivering high-quality service.

Benefits of working at Council:

• We encourage personal and professional growth
• We understand the importance of work / life balance
• We are committed to providing a safe work environment
• We offer flexible work arrangements
• We offer monthly RDO's

Working at Southern Grampians Shire Council provides great work life balance, competitive remuneration, salary sacrifice, access to health and wellbeing programs, and access to further training and development opportunities. We are a child safe organisation.

Further information for this role can be obtained by contacting Alison Quade, Manager Communication and Engagementvia phone on 0429 601 208.

Full details of this position are in the position description attached below.