Frontline Administrative & Services Officer

Queensland Government; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Queensland Government is seeking a Frontline Support Officer for Housing Service Centre in Cairns. You will deliver administrative and business support across assets, facilities, finance, HR and reporting, ensuring timely responses and compliance with policies.

You will provide high-quality advice to the Area Manager, train staff in admin activities, and help maintain stakeholder relationships while contributing to a culture of safety and continuous improvement.

Qualifications

• Demonstrate flexibility to changing expectations and adapt own approach
• Ability to understand customers and stakeholders and engage professionally to build relationships
• Clear and concise written and verbal communication; work collaboratively in a team
• Strong knowledge in administration and business support, including HR and financial management

Responsibilities

• Develop, implement, and maintain administrative systems for assets, facilities, finance, HR, reporting and business processes
• Ensure timely, accurate responses to information requests and compliance with policies, procedures, and audit requirements
• Provide high-quality advice and support to Area Manager on assets, facilities, financial and HR management, reporting and business systems
• Provide support, advice, and training in administrative activities to staff doing general administrative tasks
• Maintain relationships with team members, internal and external customers and other stakeholders
• Contribute to continuous improvement of administrative support services for timely, quality service
• Support workplace health and safety policies and practices in day-to-day operations

Skills

Administrative systems

Communication skills

HR and financial management knowledge

Stakeholder relationship management

Tools

Microsoft Office

Job description

Queensland Government is seeking a Frontline Support Officer for Housing Service Centre in Cairns. You will deliver administrative and business support across assets, facilities, finance, HR and reporting, ensuring timely responses and compliance with policies.

You will provide high-quality advice to the Area Manager, train staff in admin activities, and help maintain stakeholder relationships while contributing to a culture of safety and continuous improvement.