State Government Business Support Specialist

FindMeA Pty Ltd; Cairns Regional; Presencial; AUD 58.000 - 83.000; Jornada completa

Descripción de la vacante

Queensland Government is seeking a diligent Business Support Officer in Cairns. The role combines customer service, administration, data entry and operational support within a fast-paced government team.

You will handle enquiries, manage work orders and maintain accurate records while liaising with internal teams and external stakeholders. Government systems like Ellipse may be involved, with training provided as needed.

Formación

• Previous experience in business support, administration, customer service or contact centre environments.
• Strong data entry skills and exceptional attention to detail.
• Confidence handling high volumes of phone and email enquiries.
• Intermediate Microsoft Office skills, particularly Excel, Word, Outlook and Teams.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence learning new systems and following established procedures.
• A proactive approach to problem-solving and resolving customer enquiries.
• The ability to work independently and collaboratively in a busy team environment.
• A positive attitude and commitment to delivering great customer service.

Responsabilidades

• Providing high-quality customer service via phone and email
• Responding to enquiries, resolving issues and escalating complex matters where required
• Processing and managing work orders, including creating, monitoring and updating requests
• Completing accurate data entry and maintaining customer and business records
• Supporting general administration, document preparation and reporting
• Updating internal systems and maintaining accurate information
• Assisting with procurement, purchasing and supplier-related administration where required
• Liaising with internal teams, contractors, suppliers and external stakeholders
• Managing competing priorities while meeting service standards and deadlines

Conocimientos

Customer Service

Data Entry

MS Office

Excel

Word

Outlook

Teams

Communication

Organisational Skills

Problem Solving

Herramientas

Ellipse

Descripción del empleo

Queensland Government is seeking a diligent Business Support Officer in Cairns. The role combines customer service, administration, data entry and operational support within a fast-paced government team.

You will handle enquiries, manage work orders and maintain accurate records while liaising with internal teams and external stakeholders. Government systems like Ellipse may be involved, with training provided as needed.