Housing Services Officer - Frontline Tenant Support

Queensland Government; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Government's Housing Service Centre roles deliver frontline services to Queenslanders in housing need. Staff connect customers to information, options and support across Housing Service Centres statewide to help achieve safe, secure and sustainable housing.

The ongoing recruitment process fills vacancies progressively; a Class C Driver's License is mandatory to perform field duties and home visits when required. Brisbane region roles are available under Housing and Public Works.

Qualifications

• Mandatory: Class C Driver's License

Responsibilities

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Job description

Queensland Government's Housing Service Centre roles deliver frontline services to Queenslanders in housing need. Staff connect customers to information, options and support across Housing Service Centres statewide to help achieve safe, secure and sustainable housing.

The ongoing recruitment process fills vacancies progressively; a Class C Driver's License is mandatory to perform field duties and home visits when required. Brisbane region roles are available under Housing and Public Works.