Frontline Admin Officer – Animal Management Center

Council Jobs; Rockhampton Regional; On-site; AUD 83,000 - 89,000; Part time

Benefits offered by this job

Supportive Work/Life Balance

Values driven culture

12% employer superannuation + option 6

Ongoing training and development

Payroll deductions and salarySacrifice

Leave loading 17.5%

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and social clubs

Job summary

Rockhampton Regional Council seeks an Administration Officer to join the Planning and Regulatory Support Services team at the Animal Management Centre in Gracemere. You will be the first point of contact for customers and provide high-quality administrative support to ensure the centre runs smoothly, including impound paperwork and payments.

You will liaise with animal owners and welfare agencies, record information in Pathway modules, and help maintain confidential, efficient processes aligned

Qualifications

• Positive attitude and ‘can do’ approach.
• Strong time management, planning, and organisational skills.
• Excellent written and verbal communication with rapport-building.
• Empathetic customer service in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers at the Animal Management Centre.
• Provide high-quality administrative support to ensure smooth daily operations.
• Liaise with owners of impounded animals and welfare agencies professionally.
• Accurately process impound and release paperwork and record data in Pathway modules.
• Calculate fees, process payments, and file documents.
• Ensure processes are efficient, confidential and aligned with Council values.

Skills

Positive attitude

Reliable

Time management

Organisation

Communication skills

Empathy in customer service

Job description

Rockhampton Regional Council seeks an Administration Officer to join the Planning and Regulatory Support Services team at the Animal Management Centre in Gracemere. You will be the first point of contact for customers and provide high-quality administrative support to ensure the centre runs smoothly, including impound paperwork and payments.

You will liaise with animal owners and welfare agencies, record information in Pathway modules, and help maintain confidential, efficient processes aligned