Administration Officer

Council Jobs; Rockhampton Regional; On-site; AUD 83,000 - 89,000; Part time

Benefits offered by this job

Supportive Work/Life Balance

Values driven culture

12% employer superannuation + option 6

Ongoing training and development

Payroll deductions and salarySacrifice

Leave loading 17.5%

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and social clubs

Job summary

Rockhampton Regional Council seeks an Administration Officer to join the Planning and Regulatory Support Services team at the Animal Management Centre in Gracemere. You will be the first point of contact for customers and provide high-quality administrative support to ensure the centre runs smoothly, including impound paperwork and payments.

You will liaise with animal owners and welfare agencies, record information in Pathway modules, and help maintain confidential, efficient processes aligned

Qualifications

• Positive attitude and ‘can do’ approach.
• Strong time management, planning, and organisational skills.
• Excellent written and verbal communication with rapport-building.
• Empathetic customer service in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers at the Animal Management Centre.
• Provide high-quality administrative support to ensure smooth daily operations.
• Liaise with owners of impounded animals and welfare agencies professionally.
• Accurately process impound and release paperwork and record data in Pathway modules.
• Calculate fees, process payments, and file documents.
• Ensure processes are efficient, confidential and aligned with Council values.

Skills

Positive attitude

Reliable

Time management

Organisation

Communication skills

Empathy in customer service

Job description

• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• Pro Rata amount of $83,228 – $89,006 per annum (LGIA Stream A Level 2) + Superannuation
• Location – Gracemere

Your new role

We are seeking a dedicatedAdministration Officerto join our Planning and Regulatory Support Services team at Rockhampton Regional Council.

Based at the Animal Management Centre in Gracemere, you will be the first point of contact for customers, and will be required to provide high quality administrative support to ensure the daily operations of the centre run smoothly. Your day to day responsibilities will include the liaising with owners of impounded animals and animal welfare agencies in a professional and empathetic manner, the accurate processing and preparation of impound and release paperwork, accurately record information in various Pathway modules, calculating fees and the processing of payments and filing.

You will play a key role within the support team, ensuring that administrative processes are efficient, confidential, and aligned with Council’s values.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Positive attitude and ‘can do’ approach.
• Reliable, trustworthy, and genuinely interested in administrative support.
• Strong time management, planning, and organisational skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills, with the ability to build rapport and maintain professional relationships.
• Confident in handling customer enquiries and resolving issues with empathy and professionalism while working in a fast paced environment.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Applications Close: Monday 26 October 2026 at Midnight (AEST)