Administration Officer

Rockhampton Regional Council; Gracemere; On-site; AUD 83,000 - 89,000; Full time

Benefits offered by this job

12% employer superannuation

Salary sacrifice up to 6%

Ongoing training & development

Employee Assistance Program

Fitness Passport

Active social clubs

Job summary

Rockhampton Regional Council is seeking an Administration Officer to join the Planning and Regulatory Support Services team at the Animal Management Centre in Gracemere. You will be the first point of contact for customers and provide high-quality administrative support to ensure smooth daily operations.

Based at Gracemere, you will liaise with owners of impounded animals and welfare agencies, process paperwork, record information in Pathway modules, calculate fees and process payments, and

Qualifications

• Experience in fast-paced administrative environments.
• Excellent time management and organisational skills.
• Ability to provide high-level customer service to stakeholders.
• Strong negotiation and problem-solving skills.
• Criminal History Check required – Australia Wide Name Only Police Check.

Responsibilities

• Liaise with owners of impounded animals and animal welfare agencies.
• Accurate processing and preparation of impound and release paperwork.
• Record information in Pathway modules and processing of payments.
• Calculate fees and processing of payments.
• File and manage documentation.

Skills

Positive attitude

Reliability

Time management

Organisational skills

Written communication

Verbal communication

Customer service

Empathy

Teamwork

Problem solving

Job description

Rockhampton Regional Council – Gracemere QLD

24h ago , from Rockhampton Regional Council

• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• Pro Rata amount of $83,228 – $89,006 per annum (LGIA Stream A Level 2) + Superannuation
• Location – Gracemere

Your new role

We are seeking a dedicatedAdministration Officerto join our Planning and Regulatory Support Services team at Rockhampton Regional Council.

Based at the Animal Management Centre in Gracemere, you will be the first point of contact for customers, and will be required to provide high quality administrative support to ensure the daily operations of the centre run smoothly. Your day to day responsibilities will include the liaising with owners of impounded animals and animal welfare agencies in a professional and empathetic manner, the accurate processing and preparation of impound and release paperwork, accurately record information in various Pathway modules, calculating fees and the processing of payments and filing.

You will play a key role within the support team, ensuring that administrative processes are efficient, confidential, and aligned with Council’s values.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Positive attitude and ‘can do’ approach.
• Reliable, trustworthy, and genuinely interested in administrative support.
• Strong time management, planning, and organisational skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills, with the ability to build rapport and maintain professional relationships.
• Confident in handling customer enquiries and resolving issues with empathy and professionalism while working in a fast paced environment.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Application Criteria

• Experience working in a fast paced administrative environment with the ability to uphold a high attention to detail.
• Excellent time management and organisation skills with the ability to work within a team and display initiative.
• Ability to provide a high level of customer service to all stakeholders with strong negotiation and problem solving skills

Applications Close: Monday 26 October 2026 at Midnight (AEST)