Frontline Admin & Customer Support Specialist

Haynes Group; Moranbah; On-site; AUD 54,000 - 72,000; Full time

Job summary

Haynes Group is seeking an Administration & Customer Service Officer to join an outstanding team and support multiple sites across Queensland. The role is Monday–Friday, 8:30am–5:00pm, with a contract through mid‑January 2027 and potential for extension.

You will provide clerical, administrative and financial support, act as a front‑line customer service representative and assist with meetings, data entry and records management.

Qualifications

• Current Drivers Licence
• Blue Card or ability to obtain
• Previous experience or awareness of administration would be highly regarded.
• A genuine interest in business administration is essential.
• Experience and knowledge of Microsoft Office Suite is essential

Responsibilities

• Delivers efficient clerical, administrative and financial support
• Acts as a front-line customer service representative, handling phone enquiries and providing face-to-face assistance to community members and facility users
• Maintains accurate records and registers internal and external correspondence
• Assists with organising meetings, workshops, seminars and associated catering requirements.
• Completes data entry, document preparation, photocopying and general administrative tasks.
• Maintains filing systems and undertakes archiving activities to ensure compliant record management practices
• Requires strong customer service, communication and interpersonal skills, along with proficiency in Microsoft Office applications and previous customer-facing administration experience

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Haynes Group is seeking an Administration & Customer Service Officer to join an outstanding team and support multiple sites across Queensland. The role is Monday–Friday, 8:30am–5:00pm, with a contract through mid‑January 2027 and potential for extension.

You will provide clerical, administrative and financial support, act as a front‑line customer service representative and assist with meetings, data entry and records management.