Customer Care Coordinator

Haynes Group; Brisbane; On-site; AUD 39,000 - 50,000; Full time

Job summary

Haynes People is seeking an experienced Customer Care Coordinator to join a valued client in Acacia Ridge, Brisbane. This casual assignment runs for about 6 months with an ASAP start, typically Monday to Friday, 8:00am–4:00pm.

You will manage calls, coordinate work to internal teams, monitor queues, process invoicing and admin tasks, and support scheduling and workflow coordination while delivering high standards of service and KPI achievement.

Qualifications

• Experience in customer service, call centre, or customer care environment.
• Knowledge of AX systems desirable.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• Strong customer-focused approach and problem-solving skills.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Manage incoming customer calls and enquiries.
• Coordinate and allocate work to relevant internal teams.
• Monitor and manage customer service queues.
• Process customer invoicing and administrative tasks.
• Support scheduling and workflow coordination activities.
• Prepare reports, summaries, and performance data.
• Review alerts and identify trends to support continuous improvement.
• Deliver a high standard of customer service while meeting KPI requirements.
• Assist with reception and general administrative duties as required.

Skills

Customer service

Call centre

AX knowledge

Administration

Communication skills

Problem solving

Team environment

Tools

AX ERP

Job description

For more than 25 years, Haynes People has been connecting skilled workers with leading employers across mining, manufacturing, construction, logistics, infrastructure and energy industries throughout Australia. We are committed to creating opportunities, supporting careers and helping people succeed in safe, rewarding workplaces.

Whether you're looking for your next role, a new challenge, or a pathway to long-term employment, Haynes People is here to support you every step of the way

About the Opportunity

Haynes People is currently seeking an experienced Customer Care Coordinator to join our valued client in Acacia Ridge, Brisbane.

This is a fantastic opportunity to become part of a professional team where your skills are valued and your contribution makes a difference. You'll enjoy a supportive work environment, hands-on experience, and the opportunity to secure ongoing employment for the right candidate.

• Hours: Monday to Friday, approximately 8:00am – 4:00pm
• Duration: Casual assignment, approximately 6 months
• ASAP start

What You’ll be Doing

• Manage incoming customer calls and enquiries
• Coordinate and allocate work to relevant internal teams
• Monitor and manage customer service queues
• Process customer invoicing and administrative tasks
• Support scheduling and workflow coordination activities
• Prepare reports, summaries, and performance data
• Review alerts and identify trends to support continuous improvement
• Deliver a high standard of customer service while meeting KPI requirements
• Assist with reception and general administrative duties as required

About You

To be successful in this role, you will have:

• Previous experience in a customer service, call centre, or customer care environment
• Knowledge of systems such as AX desirable
• Strong administration and organisational skills
• Excellent verbal and written communication skills
• Strong customer-focused approach and problem-solving skills
• Ability to work effectively in a fast-paced team environment

Why Work with Haynes?

At Haynes, we understand that great people are at the heart of every successful business. That's why we're committed to supporting our employees with opportunities, guidance and ongoing career development.

When you work with Haynes, you'll benefit from:

• Access to jobs with some of Australia's leading employers
• A dedicated Recruitment Coordinator who takes the time to understand your goals
• Opportunities across multiple industries and locations
• Weekly pay and reliable employment conditions
• Employee Assistance Program (EAP) support
• A strong focus on safety, wellbeing and compliance throughout your employment journey

Haynes People is an Equal Opportunity Employer. We are committed to creating inclusive workplaces and encourage applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander people.

Your next opportunity starts here.
Fast. Reliable. Flexible.
Think People. Think Haynes.