Customer Care Coordinator

Haynes People; City of Brisbane; On-site; AUD 39,000 - 50,000; Full time

Job summary

Haynes People is seeking a Customer Care Coordinator in Acacia Ridge, Brisbane, for a casual 6-month assignment. The role supports a professional team with daily customer interactions, invoicing, admin tasks and workflow coordination.

Hours are typically Monday to Friday, 8:00am–4:00pm, with ASAP start and ongoing opportunities for the right candidate. You will manage calls, coordinate with internal teams, monitor queues and generate performance data.

Qualifications

• Experience in a customer service, call centre, or customer care environment.
• Knowledge of AX desirable.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• Strong customer-focused approach and problem-solving skills.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Manage incoming customer calls and enquiries
• Coordinate and allocate work to relevant internal teams
• Monitor and manage customer service queues
• Process customer invoicing and administrative tasks
• Support scheduling and workflow coordination activities
• Prepare reports, summaries, and performance data
• Review alerts and identify trends to support continuous improvement
• Deliver a high standard of customer service while meeting KPI requirements
• Assist with reception and general administrative duties as required

Skills

Customer service

Call centre

Written communication

Administrative skills

Team environment

Problem solving

Tools

AX

Job description

For more than 25 years, Haynes People has been connecting skilled workers with leading employers across mining, manufacturing, construction, logistics, infrastructure and energy industries throughout Australia. We are committed to creating opportunities, supporting careers and helping people succeed in safe, rewarding workplaces.

Whether you're looking for your next role, a new challenge, or a pathway to long-term employment, Haynes People is here to support you every step of the way

About the Opportunity

Haynes People is currently seeking an experienced Customer Care Coordinator to join our valued client in Acacia Ridge, Brisbane.

This is a fantastic opportunity to become part of a professional team where your skills are valued and your contribution makes a difference. You'll enjoy a supportive work environment, hands-on experience, and the opportunity to secure ongoing employment for the right candidate.

• Hours: Monday to Friday, approximately 8:00am – 4:00pm
• Duration: Casual assignment, approximately 6 months
• ASAP start

What You’ll be Doing

• Manage incoming customer calls and enquiries
• Coordinate and allocate work to relevant internal teams
• Monitor and manage customer service queues
• Process customer invoicing and administrative tasks
• Support scheduling and workflow coordination activities
• Prepare reports, summaries, and performance data
• Review alerts and identify trends to support continuous improvement
• Deliver a high standard of customer service while meeting KPI requirements
• Assist with reception and general administrative duties as required

About You

To be successful in this role, you will have:

• Previous experience in a customer service, call centre, or customer care environment
• Knowledge of systems such as AX desirable
• Strong administration and organisational skills
• Excellent verbal and written communication skills
• Strong customer-focused approach and problem-solving skills
• Ability to work effectively in a fast-paced team environment

Why Work with Haynes?

At Haynes, we understand that great people are at the heart of every successful business. That's why we're committed to supporting our employees with opportunities, guidance and ongoing career development.

When you work with Haynes, you'll benefit from:

• Access to jobs with some of Australia's leading employers
• A dedicated Recruitment Coordinator who takes the time to understand your goals
• Opportunities across multiple industries and locations
• Weekly pay and reliable employment conditions
• Employee Assistance Program (EAP) support
• A strong focus on safety, wellbeing and compliance throughout your employment journey

Haynes People is an Equal Opportunity Employer. We are committed to creating inclusive workplaces and encourage applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander people.

Your next opportunity starts here.
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