Customer Care & Operations Coordinator

Haynes People; City of Brisbane; On-site; AUD 39,000 - 50,000; Full time

Job summary

Haynes People is seeking a Customer Care Coordinator in Acacia Ridge, Brisbane, for a casual 6-month assignment. The role supports a professional team with daily customer interactions, invoicing, admin tasks and workflow coordination.

Hours are typically Monday to Friday, 8:00am–4:00pm, with ASAP start and ongoing opportunities for the right candidate. You will manage calls, coordinate with internal teams, monitor queues and generate performance data.

Qualifications

• Experience in a customer service, call centre, or customer care environment.
• Knowledge of AX desirable.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• Strong customer-focused approach and problem-solving skills.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Manage incoming customer calls and enquiries
• Coordinate and allocate work to relevant internal teams
• Monitor and manage customer service queues
• Process customer invoicing and administrative tasks
• Support scheduling and workflow coordination activities
• Prepare reports, summaries, and performance data
• Review alerts and identify trends to support continuous improvement
• Deliver a high standard of customer service while meeting KPI requirements
• Assist with reception and general administrative duties as required

Skills

Customer service

Call centre

Written communication

Administrative skills

Team environment

Problem solving

Tools

AX

Job description

Haynes People is seeking a Customer Care Coordinator in Acacia Ridge, Brisbane, for a casual 6-month assignment. The role supports a professional team with daily customer interactions, invoicing, admin tasks and workflow coordination.

Hours are typically Monday to Friday, 8:00am–4:00pm, with ASAP start and ongoing opportunities for the right candidate. You will manage calls, coordinate with internal teams, monitor queues and generate performance data.