Front Office & Workplace Experience Lead

Experian; North Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Novated Leasing & Salary Packaging

Great compensation package and bonus /

Experian shares discount

Wellness program

Flexible work environment

Flexible time off

17 weeks of Paid Parental Leave

Job summary

Experian Australia is seeking a Receptionist Workplace Coordinator to manage the front desk, visitor sign-in, mail handling, and overall office presentation on-site in North Sydney. This role reports to the Workplace Operations Manager and emphasizes a service-first approach to deliver an exceptional workplace experience.

The position focuses on facilities, hospitality, and administration support to ensure a welcoming environment for staff and visitors, with responsibilities spanning onboarding,

Qualifications

• Pride in presentation and maintaining a high quality office environment.
• Self-motivated with initiative and able to work without direction.
• Genuine service mindset to support staff and enhance their experience.
• Highly organised with strong attention to detail.
• Excellent communication and professional demeanor.

Responsibilities

• Reception & Front of House: maintain a visible, professional presence during business hours.
• Welcome visitors, staff, and external partners; manage reception and incoming calls.
• Oversee visitor processes including sign-in, badges, access and notifications.
• Manage mail, courier services, and distribution of deliveries.
• Maintain accurate reception records, logs, and related documentation.
• Support catering, meetings, and basic AV for hybrid meetings.

Skills

Pride in presentation

Proactive & self-motivated

Service oriented mindset

Highly organised

Strong communication skills

Job description

Experian Australia is seeking a Receptionist Workplace Coordinator to manage the front desk, visitor sign-in, mail handling, and overall office presentation on-site in North Sydney. This role reports to the Workplace Operations Manager and emphasizes a service-first approach to deliver an exceptional workplace experience.

The position focuses on facilities, hospitality, and administration support to ensure a welcoming environment for staff and visitors, with responsibilities spanning onboarding,