Front Desk & Office Experience Lead – Sydney

Susquehanna International; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Gym allowances

Wellness initiatives

Marriage leave and two bonus days

Fully stocked kitchen with daily meals

Job summary

Susquehanna International Group in Sydney seeks a proactive Receptionist to join our Employee Services & Experience team. You will blend reception, office services, hospitality, events and admin support to create a welcoming, well-organised workplace for employees.

In a fast-paced environment you will own the front desk, coordinate facilities, manage mail and deliveries, assist new starters with access and setup, and help arrange travel and events.

Qualifications

• At least two years’ experience in reception, administration, hospitality, aviation or another customer-focused environment.
• Warm, professional, service-focused approach.
• Clear written and verbal communication skills.
• Proactive mindset with good organizational skills.

Responsibilities

• Be the welcoming face of our front desk, managing the day-to-day, including answering calls, taking messages and greeting employees, candidates, visitors and contractors.
• Act as the first point of contact for onsite services and everyday office enquiries, connecting people with the right teams and following through on their requests.
• Keep things moving by coordinating incoming and outgoing mail, couriers and deliveries.
• Help new starters feel set up for success by arranging their building access and preparing their desks with the required stationery and supplies.
• Help keep our office welcoming and well-organised by making sure meeting rooms, cupboards and shared areas are presentable, appropriately set up and well stocked.
• Keep our workspace running smoothly by coordinating building maintenance and equipment servicing, including raising tenant service requests and arranging repairs for items such as coffee machines and water-filter systems.
• Support employees with their business travel by responding to enquiries and coordinating bookings through our travel-management system, in line with the APAC Travel Policy.
• Build and maintain great relationships with our cleaning providers, following up on service issues and managing escalations when required.
• Partner with business stakeholders to coordinate team dinners, activities and other small events.
• Pitch in with ad hoc administrative requests and short-term projects, using your initiative to spot practical ways to improve our office services and processes.

Skills

Reception experience

Customer-focused

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Travel-management systems

Job description

Susquehanna International Group in Sydney seeks a proactive Receptionist to join our Employee Services & Experience team. You will blend reception, office services, hospitality, events and admin support to create a welcoming, well-organised workplace for employees.

In a fast-paced environment you will own the front desk, coordinate facilities, manage mail and deliveries, assist new starters with access and setup, and help arrange travel and events.