Receptionist Workplace Coordinator- Onsite

Experian Asia Pacific; North Sydney Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Experian Asia Pacific is seeking a Receptionist Workplace Coordinator to join our site-based team in Australia. The role focuses on delivering a welcoming, organised office environment and exceptional visitor experiences while supporting daily workplace operations.

You will maintain professional front-of-house standards, manage sign-in procedures, mail, and vendor coordination, and assist with events, onboarding, and general admin to ensure a smooth, high-quality office experience.

Qualifications

• Internal & external client focus and service mindset.
• Adaptable to a changing environment and capable of handling multiple tasks.
• Passion for working with people and administration.

Responsibilities

• Reception & Front of House during business hours, serving visitors and employees.
• Manage visitor sign-in, badges and security compliance processes.
• Oversee mail, courier services and accurate reception records.
• Coordinate workplace experience duties, events, and AV support for meetings.
• Support onboarding/offboarding and daily administrative activities.

Skills

Client focus

Adaptability

Administration passion

Personal branding

Education

Business college degree

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Receptionist Workplace Coordinator plays a critical role in creating a welcoming, organised, and high-performing workplace. This is a site based role and the position is responsible for the day-to-day presentation, functionality, and overall office experience.
With a strong focus on workplace pride, the role proactively maintains a professional, clean, and inviting environment supporting both employees and visitors.
Reporting to the Workplace Operations Manager, we ask that you have a service-first mindset to ensure the office operates seamlessly and delivers an exceptional workplace experience.

What You'll Need To Bring To The Party

• Pride in presentation – takes ownership of maintaining a high quality office environment
• Proactive & self-motivated – identifies what needs to be done and acts without direction
• Service oriented mindset – genuinely motivated to support staff and enhance their experience
• Highly organised with strong attention to detail
• Strong communication skills and professional manner

What You'll Be Doing

Facilities, Hospitality & Executive Support

Administration, Compliance & Employee Support

• Reception & Front of House
• Maintain a visible and professional front-of-house presence during main business hours.
• Deliver a professional and welcoming front-of-house experience, serving as the first contact for visitors, employees, and external partners while managing reception and incoming calls.
• Manage all visitor processes, including registration, sign-in procedures, visitor badges, temporary access passes, host notifications, and compliance with security requirements.
• Oversee mail and courier services, including receiving, distributing, scanning, and dispatching correspondence, packages, and deliveries.
• Maintain accurate reception records and administrative controls, including visitor logs and related documentation, ensuring operational efficiency and adherence to workplace standards.
• Workplace Experience & Presentation
  • Maintain a professional, welcoming, and well-presented office environment across reception, meeting rooms, kitchens, and common areas.
  • Conduct regular workplace inspections and daily opening/closing checks to ensure all spaces, furniture, equipment, lighting, and amenities are clean, functional, and ready for use.
  • Create a positive workplace experience that promotes employee wellbeing, engagement, and pride in the office.
  • Monitor workplace utilisation, standards, and office supplies, coordinating replenishment.
  • Support catering, hospitality, and event services for meetings, boardrooms, executive visits, and internal functions.
  • Prepare meeting rooms and support hybrid meetings through room setup, presentation readiness, and basic AV troubleshooting.
  • Be the primary point of contact for building management, contractors, vendors, and maintenance providers, ensuring timely resolution of issues.
  • Monitor workplace systems, security, access passes, printers, lockers, and office equipment to ensure smooth operations.
  • Support visiting executives and guests, ensuring a seamless and professional office experience.
  • Provide proactive daily support to employees, visitors, and team members, ensuring a high level of customer service.
  • Support onboarding and offboarding activities, including workspace preparation, equipment coordination, and access management.
  • Help with internal events, employee wellbeing projects, workplace communications, and administrative activities.
  • Maintain workplace records, purchase requisitions, invoices, supplier information, and shared administration inboxes.
  • Support health, safety, and security compliance, including emergency preparedness, incident reporting, Fire Warden and First Aid coordination, and adherence to workplace policies.

Qualifications

More about you

• Internal & external client focused, with good communication skills and fosters teamwork
• Adaptable to a changing environment
• Passion for working with people and administration
• Takes pride in their personal branding
• Recent business college graduate or looking to reenter the workforce, some flexibility available.
• You must have full working rights in Australia to be considered as we do not offer sponsorship for this role.

Why this role is critical to us

• You're the face and voice of our office as our first point of contact with our brand.
• Integral part of the Business Support Team whose function is to support the wider business
• This role is the administrative hub of our office.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.