Receptionist Workplace Coordinator- Onsite

Experian; Sydney; Sur place; AUD 50 000 - 65 000; Plein temps

Résumé du poste

Experian in Sydney seeks a Receptionist Workplace Coordinator to ensure a welcoming, well-presented office and smooth daily operations. The role covers front-of-house, visitor management, mail handling, and admin controls to support staff and visitors.

Reporting to the Workplace Operations Manager, you will uphold a service-first mindset, coordinate facilities, catering, and basic AV, and contribute to a positive, productive office environment.

Qualifications

• Pride in maintaining a high quality office environment.
• Proactive and self-motivated with minimal direction.
• Service minded with focus on staff experience.
• Highly organised with strong attention to detail.
• Strong communication and professional manner.

Responsabilités

• Maintain visible, professional front-of-house during business hours.
• Greet visitors, manage reception, calls and visitor processes.
• Oversee mail, courier services, and admin records.
• Maintain meeting spaces, AV basics and room setup.
• Support onboarding, events, and staff wellbeing initiatives.

Connaissances

Presentation

Proactive

Service mindset

Organisation

Communication

Description du poste

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description

The Receptionist Workplace Coordinator plays a critical role in creating a welcoming, organised, and high-performing workplace. This is a site based role and the position is responsible for the day-to-day presentation, functionality, and overall office experience.

With a strong focus on workplace pride, the role proactively maintains a professional, clean, and inviting environment supporting both employees and visitors.

Reporting to the Workplace Operations Manager, we ask that you have a service-first mindset to ensure the office operates seamlessly and delivers an exceptional workplace experience.

What you'll need to bring to the party

• Pride in presentation - takes ownership of maintaining a high quality office environment
• Proactive & self-motivated - identifies what needs to be done and acts without direction
• Service oriented mindset - genuinely motivated to support staff and enhance their experience
• Highly organised with strong attention to detail
• Strong communication skills and professional manner

What you'll be doing

• Reception & Front of House Maintain a visible and professional front-of-house presence during main business hours.
• Deliver a professional and welcoming front-of-house experience, serving as the first contact for visitors, employees, and external partners while managing reception and incoming calls.
• Manage all visitor processes, including registration, sign-in procedures, visitor badges, temporary access passes, host notifications, and compliance with security requirements.
• Oversee mail and courier services, including receiving, distributing, scanning, and dispatching correspondence, packages, and deliveries.
• Maintain accurate reception records and administrative controls, including visitor logs and related documentation, ensuring operational efficiency and adherence to workplace standards.

Workplace Experience & Presentation

• Maintain a professional, welcoming, and well-presented office environment across reception, meeting rooms, kitchens, and common areas.
• Conduct regular workplace inspections and daily opening/closing checks to ensure all spaces, furniture, equipment, lighting, and amenities are clean, functional, and ready for use.
• Create a positive workplace experience that promotes employee wellbeing, engagement, and pride in the office.
• Monitor workplace utilisation, standards, and office supplies, coordinating replenishment.

Facilities, Hospitality & Executive Support

• Support catering, hospitality, and event services for meetings, boardrooms, executive visits, and internal functions.
• Prepare meeting rooms and support hybrid meetings through room setup, presentation readiness, and basic AV troubleshooting.
• Be the primary point of contact for building management, contractors, vendors, and maintenance providers, ensuring timely resolution of issues.
• Monitor workplace systems, security, access passes, printers, lockers, and office equipment to ensure smooth operations.
• Support visiting executives and guests, ensuring a seamless and professional office experience.

Administration, Compliance & Employee Support

• Provide proactive daily support to employees, visitors, and team members, ensuring a high level of customer service.
• Support onboarding and offboarding activities, including workspace preparation, equipment coordination, and access management.
• Help with internal events, employee wellbeing projects, workplace communications, and administrative activities.
• Maintain workplace records, purchase requisitions, invoices, supplier information, and shared administration inboxes.
• Support health, safety, and security compliance, including emergency preparedness, incident reporting, Fire Warden and First Aid coordination, and adherence to workplace policies.

More about you

• Internal & external client focused, with good communication skills and fosters teamwork
• Adaptable to a changing environment
• Passion for working with people and administration
• Takes pride in their personal branding
• Recent business college graduate or looking to reenter the workforce, some flexibility available.
• You must have full working rights in Australia to be considered as we do not offer sponsorship for this role.

Why this role is critical to us

• You're the face and voice of our office as our first point of contact with our brand.
• Integral part of the Business Support Team whose function is to support the wider business
• This role is the administrative hub of our office.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Aff... Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together