Front Desk & Workplace Experience Coordinator

realestate.com.au Pty Ltd; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Birthday leave

Purchase additional leave

Flexible parental leave

Because We Care volunteering program

Hackdays

Job summary

REA Group is seeking a friendly, proactive Workplace Receptionist for a 6-month fixed term on-site in our Melbourne office, Monday to Friday. You’ll be the front-line contact, greet visitors, manage calls and emails, and help keep the office running smoothly in a fast-paced, supportive culture.

You’ll coordinate visitor management, maintain security, assist with events, and support the FaBS team with everyday tasks, parking, benefits, and intranet updates.

Qualifications

• A real people person!
• A quick learner and multi-tasker
• Exceptional phone manner
• Work productively in a fast paced and agile environment
• Someone who is tech-savvy and keen to keep learning
• A team player – you take a proactive approach to supporting your team

Responsibilities

• Act as the main point of contact and front-of-house for all visitors and guests to REA
• Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries
• Communicate facility and office updates to staff via the appropriate channels
• Be responsible for our visitor management system, ensuring our guests to the office do the right thing
• Maintain security and access register and ensure all guests to REA and signed in and out appropriately
• Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained
• Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc
• Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers
• Be responsible in the coordination of REA internal social events across all states
• Assist the WHS Committee group to implement workplace safety programs and information in and around the office
• Assist the Sustainability team to implement sustainable measures in and around the office
• Assist the People Services team to implement parking, benefits, new starter and departures, and policies
• Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff
• Act as both an REA First Aider or Warden (training will be provided)

Skills

People skills

Multitasking

Phone etiquette

Adaptive / fast-paced

Tech-savvy

Team player

Job description

REA Group is seeking a friendly, proactive Workplace Receptionist for a 6-month fixed term on-site in our Melbourne office, Monday to Friday. You’ll be the front-line contact, greet visitors, manage calls and emails, and help keep the office running smoothly in a fast-paced, supportive culture.

You’ll coordinate visitor management, maintain security, assist with events, and support the FaBS team with everyday tasks, parking, benefits, and intranet updates.