Guest Experience Host & Live Lead Generator

Wyndham; Port Douglas; On-site; AUD 45,000 - 65,000; Full time

Job summary

Travel + Leisure Co. in Port Douglas seeks a Guest Experience Host Sales Lead Generator to warmly greet owners and guests, provide local information, and help drive tours and sales across our resorts and livestream channels.

The role emphasizes exceptional customer service, strong communication, and the ability to work with resort operations to ensure a seamless guest experience. Weekend and public holiday availability is required.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
• Have the ability to recognize and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Travel + Leisure's community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Communication

Interpersonal skills

Presentation

Computer literacy

Flexible schedule

Weekend availability

Tools

PMS systems

Job description

Travel + Leisure Co. in Port Douglas seeks a Guest Experience Host Sales Lead Generator to warmly greet owners and guests, provide local information, and help drive tours and sales across our resorts and livestream channels.

The role emphasizes exceptional customer service, strong communication, and the ability to work with resort operations to ensure a seamless guest experience. Weekend and public holiday availability is required.