Assistant Front Office Manager – Maternity Cover

Ovolo Hotels Group; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Creative license

Job summary

Ovolo Canberra (Nishi) in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity leave cover beginning 17 September 2026 and ending 17 January 2027. You will lead the Front Office team, supervise operations, and ensure guest satisfaction in a dynamic, design-forward hotel.

The role requires 2–3 years at Front Office Manager level, strong leadership, rostering, PMS proficiency (Opera), and a passion for guest service.

Qualifications

• 2–3 years at Front Office Manager level in a hotel environment.
• Ability to drive Customer Service Programs and achieve results.
• Inspire and lead front office teams with attention to detail and guest focus.
• Experience with PMS including rostering and revenue/guest handling.

Responsibilities

• Energize, motivate, train, develop, and lead the Front Office team.
• Oversee Front Office operations to ensure smooth running and adherence to standards.
• Show rounds for guests and clients; handle guest requests and bookings.

Skills

Customer service leadership

People management

Attention to detail

PMS experience

Tools

Opera PMS

Job description

Ovolo Canberra (Nishi) in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity leave cover beginning 17 September 2026 and ending 17 January 2027. You will lead the Front Office team, supervise operations, and ensure guest satisfaction in a dynamic, design-forward hotel.

The role requires 2–3 years at Front Office Manager level, strong leadership, rostering, PMS proficiency (Opera), and a passion for guest service.