Front Office Lead – Guest Experience & Team Coach

Ovolo Group; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel benefits

Career opportunities

Wellbeing programmes

Job summary

Ovolo Canberra (Nishi) in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity cover. You will lead the Front Office team, drive guest satisfaction, and manage daily operations with energy and a guest-first attitude.

This role requires strong people management, attention to detail, and the ability to execute projects. 17 September 2026 start, 17 January 2027 end, with potential extension for the right candidate.

Qualifications

• Proven leadership in Front Office or hotel settings.
• Strong customer service and guest satisfaction focus.
• Experience rostering and managing front office team.
• Familiarity with Opera PMS or similar systems.
• Understanding of P&L and hotel operations.

Responsibilities

• Lead and motivate Front Office team to deliver exceptional guest service.
• Oversee Front Office operations and ensure standards and procedures.
• Conduct tours of the hotel for guests and clients.
• Coordinate guest requests including bookings and transport.
• Roster Front Office staff to meet business needs and maintain stock.

Skills

Leadership

Customer Service

Roster management

Opera PMS

P&L

Tools

Opera PMS

Job description

Ovolo Canberra (Nishi) in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity cover. You will lead the Front Office team, drive guest satisfaction, and manage daily operations with energy and a guest-first attitude.

This role requires strong people management, attention to detail, and the ability to execute projects. 17 September 2026 start, 17 January 2027 end, with potential extension for the right candidate.