Front Office Supervisor | Guest Experience Leader

Crown Resorts; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals on shift

Free onsite parking

Staff discounts across Crown Hotels

Career development opportunities

Inclusive team environment

Job summary

Crown Resorts is seeking an experienced and guest-focused Front Office Supervisor to join our team at Crown Metropol and Crown Promenade Perth. In this hands-on leadership role, you will support day-to-day Front Office operations, lead a passionate team and ensure every guest receives outstanding service from arrival through departure.

You will coach and develop staff, manage guest enquiries, monitor allocations and rostering, and uphold Crown's service standards.

Qualifications

• Minimum leadership or supervisory experience in hospitality.
• Strong customer service mindset with a focus on guest experiences.
• Excellent interpersonal and communication skills; ability to resolve issues calmly.
• Proven ability to make timely, well-reasoned decisions under pressure.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Lead and support Front Desk operations to ensure a seamless guest experience.
• Coach, motivate and develop team members to deliver exceptional service.
• Manage guest enquiries and resolve issues promptly and professionally.
• Monitor room allocations, arrivals and departures to optimise efficiency.
• Support labour management, rostering and productivity initiatives.
• Maintain compliance with Crown's service standards and policies.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organisation

Tools

Opera PMS

Job description

Crown Resorts is seeking an experienced and guest-focused Front Office Supervisor to join our team at Crown Metropol and Crown Promenade Perth. In this hands-on leadership role, you will support day-to-day Front Office operations, lead a passionate team and ensure every guest receives outstanding service from arrival through departure.

You will coach and develop staff, manage guest enquiries, monitor allocations and rostering, and uphold Crown's service standards.