Front Office Clerk- Crown Towers Perth

Crown Resorts Limited; Perth; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Employee benefits

Five-star brand exposure

Job summary

Crown Resorts Limited in Perth, WA, seeks a friendly Front Office Clerk to welcome guests with seamless, professional service across a luxury, five‑star environment. You’ll be part of a fast-paced team and contribute to memorable guest experiences.

You’ll handle check-ins and check-outs, assist with reservations and inquiries, and process payments accurately while maintaining a polished appearance and exceptional communication with guests and colleagues.

Qualifications

• Experience in hospitality or customer-focused settings.
• Positive attitude with strong attention to detail.
• Ability to multitask and stay calm under pressure.
• Collaborative mindset and polished personal presentation.
• Previous front-facing customer service experience.

Responsibilities

• Deliver exceptional check-in and check-out experiences.
• Assist guests with reservations, enquiries, and requests.
• Process accommodation payments accurately and efficiently.
• Create joyful, personalised moments through genuine guest interactions.

Skills

Hospitality experience

Customer service

Attention to detail

Communication skills

Presentable appearance

Tools

MS Office

Outlook

Word

Excel

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. Crown Towers Perth is the epitome of luxury hospitality, offering an exceptional five‑star experience for every guest. As a Front Office Clerk, you will be the welcoming face of our hotel, creating memorable first and last impressions through seamless, professional service. We are seeking passionate hospitality professionals who take pride in delivering outstanding customer experiences and thrive in a fast‑paced, premium environment.

About the role

In this front‑facing position, you’ll play a key role in ensuring each guest journey is smooth, personalised, and memorable. Supported by a strong operational team, you’ll gain valuable exposure within a world‑class luxury hotel environment while continuing to develop your hospitality career. We currently have Full Time and part‑time opportunities available offering 48-76 hours per fortnight, across a rotating roster including morning, afternoon, and overnight shifts.

Key responsibilities

• Deliver exceptional check‑in and check‑out experiences
• Assist guests with reservations, enquiries, and requests
• Process accommodation payments accurately and efficiently
• Create joyful, personalised moments through genuine guest interactions

About you

• Experience in hotel, hospitality, tourism, or customer‑focused environments
• A positive attitude and strong attention to detail
• The ability to multitask and remain calm under pressure
• A collaborative mindset and pride in personal presentation
• Previous experience in a front‑facing customer service role
• Impeccable grooming and presentation standard
• Confidence using Microsoft Office applications (Outlook, Word, Excel
• Excellent communication and interpersonal skills
• Availability to work across a 24/7 rotating roster

What Crown offers

• Exposure to a luxury, five‑star hotel brand
• Comprehensive training and ongoing support
• Access to Crown’s employee benefits, discounts, and wellbeing programs

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.