Duty Manager – Luxury Hotel Front Office Lead

Crown Resorts Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Crown Resorts Limited in Perth invites applications for a Duty Manager role across Crown Metropol and Crown Promenade. You will oversee the Rooms Division during your shift, allocate resources, and uphold brand standards across departments.

Ideal candidates have supervisory or management experience in hotel front office, strong MS Office skills, and a passion for guest service. A 24/7 roster and the ability to lead a high-performing team are essential.

Qualifications

• Supervisory or management experience in hotel front office operations.
• Extensive customer service experience.
• Knowledge of computer applications including Microsoft Office.

Responsibilities

• Act as the hotel’s representative for guest concerns, operational issues, and emergency situations
• Manage daily hotel inventory and room availability to meet guest requirements
• Ensure smooth arrivals and departures, especially for VIP guests
• Foster positive guest relationships and resolve complaints with discretion and professionalism
• Lead and develop a high-performing team through coaching, feedback, and recognition
• Conduct performance reviews and support onboarding of new team members
• Generate and distribute daily management reports and maintain accurate guest records

Skills

Hotel management

Customer service

Opera PMS

MS Office

Staff supervision

Education

Hospitality qualification

Tools

Opera PMS

Microsoft Office

Job description

Crown Resorts Limited in Perth invites applications for a Duty Manager role across Crown Metropol and Crown Promenade. You will oversee the Rooms Division during your shift, allocate resources, and uphold brand standards across departments.

Ideal candidates have supervisory or management experience in hotel front office, strong MS Office skills, and a passion for guest service. A 24/7 roster and the ability to lead a high-performing team are essential.