Front Office Superstar (Part-Time) – 5-Star Luxury Hotel

Swissotel; Sydney; On-site; AUD 39,000 - 58,000; Part time

Job summary

Swissôtel Sydney in the heart of the CBD is seeking a Part Time Assistant Manager - Front Office on 3 to 4 shifts/week. Reporting to the Front Office Manager, you will oversee Front Office operations, drive KPIs with the leadership team, and lead by example across all areas, resolving complaints and guiding staff to deliver 5-star Heart Felt Service.

Ideal candidates will have strong leadership, proficiency in OPERA PMS/Cloud, and excellent English communication with a professional presentation.

Qualifications

• Strong leadership qualities.
• Proficient with software such as MS Word, MS Excel, Outlook and OPERA PMS or OPERA Cloud.
• Ability to focus on multiple tasks in a busy environment.
• Effective problem solving/decision making abilities.
• Excellent verbal and written English communication skills.
• High standard of personal presentation and professionalism.
• Confident in conflict resolution and complaints handling.
• Licenses: Australia Driving Licence, NSW RSA.
• Possess working rights in Australia.

Responsibilities

• Oversee the efficient running of the Front Office Department, including operations and employees.
• Drive Front Office projects and departmental KPIs with the FO leadership team.
• Lead by example in all areas.
• Resolve complaints and challenges presented.
• Provide guidance, support training and leadership to Front Desk and Swiss Service Agents.
• Ensure health and safety of all patrons, guests and staff.
• Lead the hotel emergency response team during evacuations.
• Deliver guests a 5-star Heart Felt Service.

Skills

Leadership

OPERA PMS

MS Word

MS Excel

Outlook

Multi-tasking

Problem solving

English communication

Professional presentation

Conflict resolution

Tools

OPERA Cloud

Job description

Swissôtel Sydney in the heart of the CBD is seeking a Part Time Assistant Manager - Front Office on 3 to 4 shifts/week. Reporting to the Front Office Manager, you will oversee Front Office operations, drive KPIs with the leadership team, and lead by example across all areas, resolving complaints and guiding staff to deliver 5-star Heart Felt Service.

Ideal candidates will have strong leadership, proficiency in OPERA PMS/Cloud, and excellent English communication with a professional presentation.