Assistant Manager - Front Office (Part Time), 3 to 4 shifts/week

Swissotel; Sydney; On-site; AUD 39,000 - 58,000; Part time

Job summary

Swissôtel Sydney in the heart of the CBD is seeking a Part Time Assistant Manager - Front Office on 3 to 4 shifts/week. Reporting to the Front Office Manager, you will oversee Front Office operations, drive KPIs with the leadership team, and lead by example across all areas, resolving complaints and guiding staff to deliver 5-star Heart Felt Service.

Ideal candidates will have strong leadership, proficiency in OPERA PMS/Cloud, and excellent English communication with a professional presentation.

Qualifications

• Strong leadership qualities.
• Proficient with software such as MS Word, MS Excel, Outlook and OPERA PMS or OPERA Cloud.
• Ability to focus on multiple tasks in a busy environment.
• Effective problem solving/decision making abilities.
• Excellent verbal and written English communication skills.
• High standard of personal presentation and professionalism.
• Confident in conflict resolution and complaints handling.
• Licenses: Australia Driving Licence, NSW RSA.
• Possess working rights in Australia.

Responsibilities

• Oversee the efficient running of the Front Office Department, including operations and employees.
• Drive Front Office projects and departmental KPIs with the FO leadership team.
• Lead by example in all areas.
• Resolve complaints and challenges presented.
• Provide guidance, support training and leadership to Front Desk and Swiss Service Agents.
• Ensure health and safety of all patrons, guests and staff.
• Lead the hotel emergency response team during evacuations.
• Deliver guests a 5-star Heart Felt Service.

Skills

Leadership

OPERA PMS

MS Word

MS Excel

Outlook

Multi-tasking

Problem solving

English communication

Professional presentation

Conflict resolution

Tools

OPERA Cloud

Job description

Assistant Manager - Front Office (Part Time), 3 to 4 shifts/week

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include state-of-the-art ballroom seating up to 400 people, a restaurant and a luxurious bar 'Arches on Market' located in the heart of the Sydney CBD.

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Part Time Assistant Manager - Front Office on 3 to 4 shifts/week basis.

Reporting to the Front Office Manager, you will be preforming below duties of a Assistant Manager in Front Office, included but not limited to:

Oversee the efficient running of the Front Office Department, including operations and employees.

Along with the FO leadership team, drive Front Office projects and departmental KPIs

Lead by example in all areas

Resolve complaints and challenges presented

Provide guidance, support training and leadership to Front Desk and Swiss Service Agents

Responsibility for the health and safety of all patrons, guests and staff members

Lead the hotel emergency response team in the event of emergency evacuation

Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

To be successful in this role, you will possess the following skills and experiences:

Strong leadership qualities.

Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud

Ability to focus on multiple tasks in a busyenvironment.

Effective problem solving/decision making abilities.

Excellent verbal and written English communication skills.

High standard of personal presentation and professionalism.

Confident in conflict resolution and complaints handling.

Licenses required: Australia Driving License, NSW RSA

Possess working right in Australia