Front Office All Rounder

AccorHotel; City of Parramatta; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learning & Training

Global hospitality network

Job summary

Accor Sydney Olympic Park is looking for a friendly front desk guest services agent to welcome guests, check them in/out, and deliver warm, professional service in a fast-paced hotel environment. You will handle inquiries, assist with group arrivals, operate the phone system, process payments, and promote our loyalty programs, working alongside the Pullman, Novotel and Ibis brands.

A background in hospitality and strong communication skills are valued, with flexible availability including nights

Qualifications

• Customer service or hotel experience preferred.
• OPERA knowledge is advantageous.
• Strong communication and customer service skills.
• Genuine passion for guest service.
• Ability to multitask and stay calm under pressure.
• Flexible availability including nights, weekends and public holidays.
• Have full working rights in Australia.

Responsibilities

• Welcome guests, check-in and check-out using Opera PMS.
• Handle guest inquiries, requests and complaints.
• Assist with group arrivals and departures.
• Operate phones, process payments and balance transactions.
• Promote Accor loyalty programs and hotel services.
• Support luggage handling, wake-up calls and guest assistance.
• Work collaboratively with hotel and precinct teams.

Skills

Customer service

Communication

Multitasking

Flexible availability

OPERA knowledge

Tools

OPERA

Job description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

You will be the first and last point of contact for our guests, delivering warm, professional service and ensuring a seamless stay. This is a hands‑on, guest‑focused role suited to someone who enjoys variety and a fast‑paced hotel environment.

Key Responsibilities

• Welcome guests, check‑in and check‑out using Opera PMS
• Handle guest enquiries, requests and complaints efficiently
• Assist with group arrivals and departures
• Operate phones, process payments and balance transactions
• Promote Accor loyalty programs and hotel services
• Support luggage handling, wake‑up calls and guest assistance
• Work collaboratively with hotel and precinct teams

Qualifications

What we’re looking for

• Previous customer service or hotel experience is preferred
• Strong knowledge of OPERA is advantageous
• Strong communication and customer service skills
• A genuine passion for guest service and hospitality
• Ability to multitask and remain calm under pressure
• Flexible availability, including nights, weekends and public holidays
• Have full working rights in Australia

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide