Front Office All-Rounder

AccorHotel; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounted accommodation

Free parking

Dry cleaning

Service recognition

Accor tenure milestones

Generous leave policies

Employee Assistance Program

Partner discounts

Job summary

Pullman Sydney Airport, part of Accor, is seeking a Part-Time Front Office All-Rounder to join our welcoming Front Office team. You will assist with guest arrivals and departures, reservations, and front desk operations to deliver personalised experiences.

You'll coordinate with Housekeeping, F&B and Concierge to ensure smooth service, maintain accurate guest records, and promote Accor loyalty programs. A genuine hospitality passion and strong teamwork are essential, with flexibility to work

Qualifications

• Genuine passion for hospitality and guest experiences.
• Previous Front Office, reception or customer service experience preferred.
• Experience using Opera, Fidelio or HOTSOS highly regarded.
• Strong communication, organisation and problem-solving skills.
• Positive attitude and ability to work well in a team.
• Immaculate grooming and professional presentation.
• Full Australian working rights.
• Flexibility to work rotating shifts including early mornings, evenings, weekends and public holidays.

Responsibilities

• Deliver exceptional, personalised guest service in line with hotel standards.
• Manage guest check-ins, check-outs and account enquiries using Opera PMS.
• Assist with reservations, switchboard calls and Front Office administration.
• Respond to guest enquiries, requests and concerns promptly.
• Support concierge, reception and other Front Office duties as required.
• Liaise with Housekeeping, Food & Beverage and other departments for a seamless guest experience.
• Maintain accurate guest records, handovers and Front Office documentation.
• Promote hotel facilities and Accor loyalty programs.

Skills

Hospitality passion

Front Office experience

Opera PMS

Fidelio

HOTSOS

Communication

Teamwork

Professional presentation

Tools

Opera PMS

Fidelio

HOTSOS

Job description

Are you a master of first impressions with a passion for hospitality and people?

Pullman Sydney Airport is seeking a Part-Time Front Office All-Rounder to join our friendly and dynamic Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.

At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.

Job Description

• Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
• Manage guest check-ins, check-outs and account enquiries using Opera PMS
• Assist with reservations, switchboard calls and general Front Office administration
• Respond to guest enquiries, requests and concerns positively and promptly
• Support concierge, reception and other Front Office duties as required
• Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Maintain accurate guest records, handovers and daily Front Office documentation
• Promote hotel facilities, services and Accor loyalty programs

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences
• Previous Front Office, reception or customer service experience is preferred
• Experience using Opera, Fidelio or HOTSOS is highly regarded
• Strong communication, organisation and problem-solving skills
• A positive attitude with the ability to work effectively within a team
• Immaculate grooming and professional presentation
• Full Australian working rights
• Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

• Work alongside experienced hospitality leaders.
• Endless career opportunities across Accor's global network.
• Discounted accommodation and Food & Beverage worldwide from day one.
• Complimentary car parking and dry cleaning.
• Annual Service Recognition and Accor Tenure Milestone celebrations.
• Industry-leading leave policies.
• Access to the Accor Employee Assistance Program.
• Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.