Front Office Receptionist

Quest Apartment Hotels; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Corporate uniform

Staff/Family & Friends rates for Quest

Onsite parking

Job summary

Quest Moonee Valley is seeking a Front Office Receptionist to join on a permanent part-time basis. The role covers all aspects of front desk operations, guest services, reservations and data capture, with a focus on delivering a seamless and welcoming guest experience in Moonee Ponds, Melbourne.

Ideal candidates will have a passion for customer service, strong communication skills, and experience with front office booking systems.

Qualifications

• Passion for customer service and ensuring a positive guest experience.
• Strong ability to promote and sell accommodation services and facilities.
• Excellent communication, interpersonal and time management skills.
• Experience with front office booking systems.
• Eye for detail and high standards of presentation.
• Highly team-oriented ethos.

Responsibilities

• Deliver effortless guest experiences at the front desk.
• Provide friendly, personalised customer service for accommodation enquiries.
• Promote accommodation sales and upsell services.
• Process reservations with accurate data capture.
• Assist corporate and leisure guests with check-in/check-out and facility guidance.

Skills

Customer service

Sales of accommodation services

Communication skills

Interpersonal skills

Time management

Front office booking systems

Attention to detail

Professional presentation

Team orientation

Tools

Front office booking systems

Job description

Quest Moonee Valley is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 160 franchised properties across Australia, New Zealand, and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Moonee Valley is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest Moonee Valley is a 64 room property located in the heart of Moonee Ponds.

We're on the lookout for a new Front Office Receptionist to join our team on a permanent part-time basis.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a beautiful property, close knit and well established team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking.