Front Desk & Guest Experience Specialist

Quest Apartment Hotels; Melbourne; Presencial; AUD 30 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Corporate uniform

Staff/Family & Friends rates for Quest

Onsite parking

Resumo da oferta

Quest Moonee Valley is seeking a Front Office Receptionist to join on a permanent part-time basis. The role covers all aspects of front desk operations, guest services, reservations and data capture, with a focus on delivering a seamless and welcoming guest experience in Moonee Ponds, Melbourne.

Ideal candidates will have a passion for customer service, strong communication skills, and experience with front office booking systems.

Qualificações

• Passion for customer service and ensuring a positive guest experience.
• Strong ability to promote and sell accommodation services and facilities.
• Excellent communication, interpersonal and time management skills.
• Experience with front office booking systems.
• Eye for detail and high standards of presentation.
• Highly team-oriented ethos.

Responsabilidades

• Deliver effortless guest experiences at the front desk.
• Provide friendly, personalised customer service for accommodation enquiries.
• Promote accommodation sales and upsell services.
• Process reservations with accurate data capture.
• Assist corporate and leisure guests with check-in/check-out and facility guidance.

Conhecimentos

Customer service

Sales of accommodation services

Communication skills

Interpersonal skills

Time management

Front office booking systems

Attention to detail

Professional presentation

Team orientation

Ferramentas

Front office booking systems

Descrição da oferta de emprego

Quest Moonee Valley is seeking a Front Office Receptionist to join on a permanent part-time basis. The role covers all aspects of front desk operations, guest services, reservations and data capture, with a focus on delivering a seamless and welcoming guest experience in Moonee Ponds, Melbourne.

Ideal candidates will have a passion for customer service, strong communication skills, and experience with front office booking systems.