Front Office Receptionist

Quest Apartment Hotels; Toowoomba Regional; Hybrid; AUD 34,000 - 41,000; Part time

Job summary

Quest Toowoomba is seeking a friendly, professional Front Office Receptionist on a casual basis. You will be the first point of contact for guests, delivering a warm, welcoming experience during their stay.

Key duties include check-in/out, handling reservations, answering calls, providing local recommendations, processing payments, and supporting room sales. Prior hospitality experience is preferred; right to work in Australia required.

Qualifications

• Passion for hospitality and customer service.
• Friendly, approachable and confident with guests.
• Excellent communication and interpersonal skills.
• Reliable, organised and detail-oriented.
• Able to work independently and in a team.
• Professional presentation and positive attitude.
• Willing to learn and take initiative.

Responsibilities

• Greet guests and provide check-in/check-out services.
• Handle enquiries and reservations.
• Answer phone calls and guest queries.
• Provide information about Quest Toowoomba and local attractions.
• Process payments and maintain guest/reservation data.
• Promote accommodation and assist with room sales.
• Respond to guest requests and resolve issues professionally.
• Coordinate with housekeeping and other departments for smooth operations.
• Keep reception area clean and organised.
• Deliver consistently high standards of customer service.

Skills

Hospitality

Customer service

Communication

Attention to detail

Teamwork

Professional presentation

Tools

Property Management System (PMS)

Job description

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis.

As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.

Front Office Receptionist – Quest Toowoomba

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis.

As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.

About the Role

Your responsibilities will include:

• Welcoming guests and providing friendly and professional check-in and check-out services
• Handling accommodation enquiries and reservations
• Answering telephone calls and responding to guest enquiries
• Providing information about Quest Toowoomba and local attractions, restaurants and services
• Processing payments and maintaining accurate guest and reservation information
• Promoting accommodation and assisting with room sales
• Responding to guest requests and resolving issues in a professional manner
• Liaising with housekeeping and other departments to ensure smooth daily operations
• Maintaining a clean, organised and professional reception area
• Providing consistently high standards of customer service

About You

We are looking for someone who:

• Has a genuine passion for hospitality and customer service
• Is friendly, approachable and confident when dealing with guests
• Has excellent communication and interpersonal skills
• Is reliable, organised and pays attention to detail
• Can work independently and as part of a team
• Has a professional presentation and positive attitude
• Is willing to learn and take initiative
• Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)

Previous experience with a hotel reservation or property management system will be highly regarded.

This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia.

Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.