Guest Service Agent (Part Time/Casual)

Quest Apartment Hotels; Melbourne; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Staff benefits

Part time

Shift patterns

Career opportunities

Team culture

On-site furnished apartment

Job summary

Quest Melbourne Airport is hiring a Guest Service Agent to be the friendly first point of contact for guests at the terminal, handling check-ins, reservations, and local recommendations with warmth and energy. You’ll solve problems on the fly and help make every stay memorable, with full availability across all shifts to support a fast-paced hospitality environment.

This part-time/casual role sits on-site at Melbourne Airport within Quest’s national brand, offering a furnished apartment on site,

Qualifications

• Strong communication and people skills.
• Calm under pressure with a problem-solving mindset.
• Can-do attitude and initiative in busy environments.
• RSA Victoria certification or willingness to obtain.
• Full, unrestricted Vic Driver's Licence and clean record.
• Experience in hospitality, retail or customer service.
• Minimum 1–2 years of customer service experience.
• Australian work authorisation is required.

Responsibilities

• Greet and check in guests with professionalism and energy.
• Manage phone, online, and in-person reservations.
• Recommend local attractions and services.
• Upsell hotel offerings and upgrades.
• Operate the airport shuttle (Driver's Licence required).
• Resolve guest issues with care and confidence.
• Keep reception area welcoming and organised.
• Collaborate with a close-knit team to deliver great service.

Skills

communication skills

calm under pressure

initiative

RSA Victoria

Vic Driver's License

hospitality/customer service

team player

Australian work authorisation

Job description

Guest Service Agent
Quest Melbourne Airport – Melbourne Airport, Northern Suburbs
Hospitality & Tourism | Front Office & Guest Services
Part Time/Casual

Kickstart your hospitality career with a national brand. Real responsibility, a fully furnished apartment on site, great team culture.

Are you looking for more than just a job? Do you thrive in a fast-paced, people-focused environment? At Quest Melbourne Airport, we’re hiring enthusiastic and motivated people to join our growing team as Guest Service Agent.

Whether you’re looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia’s most respected serviced apartment brands.

What You’ll Be Doing

You’ll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable. You should have full availability 7 days a week for any shift to be successful for this role

• Greet and check in guests with professionalism and energy
• Manage phone, online, and in-person reservations
• Recommend local attractions and services
• Upsell hotel offerings and upgrades
• Operate our airport shuttle (Full Driver's License required)
• Resolve guest issues with confidence and care
• Keep the reception area organised and welcoming
• Work as part of a close-knit, supportive team

What We’re Looking For

• Strong communication and people skills
• Cool under pressure and a natural problem-solver
• Can-do attitude and comfortable taking initiative
• RSA Victoria (or willingness to obtain)
• Full unrestricted Vic Driver's License and clean driving record
• Experience in hospitality, retail or customer service is a preferable.
• Minimum 1-2 years of customer service experience required
• A team player who’s eager to grow and learn
• Australian work authorisation is required for this position

Why Join Quest Melbourne Airport?

• Competitive pay and staff benefits
• Part time/Casual
• All shift patterns are available for part-time positions including days, evenings, nights and weekends
• National career opportunities across Quest's 170+ locations
• Friendly, fun, and professional team culture
• Great location – just minutes from the terminal

About Quest

Quest Apartment Hotels is one of Australia's leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service. At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.