Guest Service Agent

Peppers Retreats, Resorts and Hotels; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Peppers Retreats, Resorts and Hotels invites a warm, guest‑focused Guest Service Agent to Magnetic Island near Townsville. You will welcome guests, manage check‑in/check‑out, and promote hotel amenities while delivering memorable experiences in a team‑driven environment.

The role requires multi‑tasking, strong communication, and the ability to work varied shifts including nights and weekends. Join our Accor-associated property network and help guests feel at home on the island.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in written and verbal communication.
• Availability to work nights, overnights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk operations

Customer service

Team collaboration

Multi-tasking

Communication skills

Flexibility (shifts)

Job description

Peppers Retreats, Resorts and Hotels – Nelly Bay QLD

Peppers Blue on Blue Resort situated on Magnetic Island located just 25 minutes by ferry from Townsville. The resort, overlooking the Coral Sea offers a range of guest rooms, suites, one, two and three bedroom apartments. Offering a large lagoon style pool and on-site dining at Boardwalk Restaurant & Bar, a favourite for both locals and visitors to the Island. On your days off, enjoy all the island & local area has to offer - hike, bike ride, fish or explore and dive the Great Barrier Reef Marine Park!

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.