Front Office Reception/Patient Coordinator

RGIT Australia; Melton; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career progression

Weekday hours

Premium training and mentoring

Clinic culture and environment

Job summary

Dental Boutique in Melton is seeking an experienced Front Office Coordinator to welcome patients, manage bookings, and support sales consultations as you progress toward a Patient Sales Consultant role.

You'll thrive in a premium customer service environment, with everyday Monday-Friday hours, structured training, and a clear path to grow within the clinic.

Qualifications

• Experience in front desk or reception roles in healthcare or retail.
• Strong phone, email, and in-person communication skills.
• Ability to upsell or guide clients through treatment options.

Responsibilities

• Welcome patients with professionalism and warmth.
• Check in and check out clients while managing appointment schedules.
• Handle phone enquiries and complete admin tasks accurately.
• Create a calm environment that puts patients at ease.
• Coordinate with the wider team to ensure smooth daily operations.

Skills

Customer service

Appointment scheduling

Communication

Sales aptitude

Job description

Posted 21 Sep 2026

Description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world‑class expertise, artistry, and innovation to deliver natural, confidence‑boosting results.

• We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Melton team, a pivotal role that combines patient care with exceptional sales and communication skills.

About You The Role

You’ll begin as a Front Office Coordinator – the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client. But this role goes beyond the front desk. If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• “Check in” and “check out” clients while managing appointment schedules
• Handle phone enquiries and complete admin tasks with accuracy and efficiency
• Create a calm, confident environment that puts patients at ease
• Coordinate with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

• Lead tailored consultations to support patients through their decision‑making journey
• Build trust and rapport with clients while presenting treatment options
• Manage treatment plans, appointment scheduling, and follow‑up communicationCollaborate with clinicians to ensure personalised, high‑quality care
• Use your natural ability to influence and connect to drive conversions

About You

• You might come from hospitality, healthcare, dental, high‑end retail, or sales – but you bring a premium customer service mindset to everything you do.
• You’re confident, warm, and thrive in high‑touch, people‑focused roles.
• You’re organised, detail‑oriented, and love creating structure and calm in busy environments.
• You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact.
• You’re motivated by helping people and delivering meaningful results.

What We Offer

• A clear career pathway from Front Office to Patient Sales Consultant
• Regular hours – typically Monday to Friday – no late nights, no Sundays
• Tailored development, premium training, and mentoring from a high‑performing team
• A beautiful clinic environment and a values‑driven culture
• The chance to help people transform their lives and feel proud doing it