Front Office Reception/Patient Coordinator

RGIT Australia; Mornington; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Beautiful clinic environment

Supportive team culture

Job summary

Dental Boutique in Mornington is seeking a patient coordinator to be the warm face of our clinic, guiding patients from inquiry through treatment and ensuring a stellar experience.

This customer service and sales-focused role requires building rapport, managing appointments, handling inquiries, and explaining costs and payment options; you'll collaborate with the clinical team to deliver excellent care. If you thrive in a fast-paced team, join us and make a real impact on patients' lives.

Qualifications

• Experience in customer service and/or sales.
• Proven ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with the ability to influence.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from enquiry to conversion.
• Guide patients through financial processes, payment plans, and costs with clarity.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales experience

Rapport building

Organisational skills

Results-driven

Team player

Job description

At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.We're looking for a driven, customer-focused professional to join our team.

About the Role:

You'll join us as aPatient Coordinator, becoming the warm, welcoming face of our Mornington clinic. From day one, you'll play a key role in delivering an exceptional client experience while supporting the patient journey from enquiry through to treatment.

This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You'll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Guide patients through financial processes, payment plans, and treatment costs with clarity.
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You'll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

A beautiful clinic environment and supportive team culture

The opportunity to make a real impact in people's lives

About Us

Everything we do is guided by our core values:

Above and Beyond

• Take initiative and ownership
• Pay attention to details
• Strive for exceptional outcomes in everything you do

Excel with Passion and Care

• Embrace constructive feedback and continuous growth
• Show kindness and empathy to patients and teammates
• Bring passion and positivity into your work by loving what you do

Positivity and Happiness

• Treat patients and colleagues with care and respect
• Contribute positively as a supportive team player