Front Office Reception/Patient Coordinator

Dental Boutique; Melton; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dental Boutique in Melton is seeking a Front Office Coordinator to welcome patients, manage appointments, and ensure smooth daily operations while delivering a premium service.

You will grow into a Patient Sales Consultant, leading tailored consultations, presenting treatment options, and coordinating plans with clinicians to support patient journeys.

This role suits someone from hospitality or high-end retail with a client-first mindset and a desire to grow into greater responsibility.

Qualifications

• Experience in delivering high-end customer service
• Strong communication with clients and team members
• Ability to stay organised in a fast-paced environment
• Interest in guiding clients through transformative treatments

Responsibilities

• Greet and welcome patients professionally with warmth
• Check in/out and manage appointment schedules
• Handle phone enquiries and perform admin tasks accurately
• Create a calm, confident environment for patients
• Coordinate with the team to ensure smooth daily operations

Skills

Premium Customer Service

Communication

Organisational Skills

Sales Mindset

Job description

At Dental Boutique, we don’t just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

About You The Role

You’ll begin as a Front Office Coordinator - the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client. But this role goes beyond the front desk. If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant - guiding clients through their smile journey with care and clarity.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• “Check in” and “check out” clients while managing appointment schedules
• Handle phone enquiries and complete admin tasks with accuracy and efficiency
• Create a calm, confident environment that puts patients at ease
• Coordinate with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

• Lead tailored consultations to support patients through their decision-making journey
• Build trust and rapport with clients while presenting treatment options
• Manage treatment plans, appointment scheduling, and follow-up communication
• Collaborate with clinicians to ensure personalised, high-quality care
• Use your natural ability to influence and connect to drive conversions

About You

• You might come from hospitality, healthcare, dental, high-end retail, or sales - but you bring a premium customer service mindset to everything you do
• You’re confident, warm, and thrive in high-touch, people-focused roles
• You’re organised, detail-oriented, and love creating structure and calm in busy environments
• You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
• You’re motivated by helping people and delivering meaningful results

What We Offer

• A clear career pathway from Front Office to Patient Sales Consultant
• Regular hours - typically Monday to Friday - no late nights, no Sundays
• Tailored development, premium training, and mentoring from a high-performing team
• A beautiful clinic environment and a values-driven culture
• The chance to help people transform their lives and feel proud doing it