Patient Experience Coordinator - Dental Front Desk

RGIT Australia; Mornington; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Beautiful clinic environment

Supportive team culture

Job summary

Dental Boutique in Mornington is seeking a patient coordinator to be the warm face of our clinic, guiding patients from inquiry through treatment and ensuring a stellar experience.

This customer service and sales-focused role requires building rapport, managing appointments, handling inquiries, and explaining costs and payment options; you'll collaborate with the clinical team to deliver excellent care. If you thrive in a fast-paced team, join us and make a real impact on patients' lives.

Qualifications

• Experience in customer service and/or sales.
• Proven ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with the ability to influence.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from enquiry to conversion.
• Guide patients through financial processes, payment plans, and costs with clarity.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales experience

Rapport building

Organisational skills

Results-driven

Team player

Job description

Dental Boutique in Mornington is seeking a patient coordinator to be the warm face of our clinic, guiding patients from inquiry through treatment and ensuring a stellar experience.

This customer service and sales-focused role requires building rapport, managing appointments, handling inquiries, and explaining costs and payment options; you'll collaborate with the clinical team to deliver excellent care. If you thrive in a fast-paced team, join us and make a real impact on patients' lives.