Front Office Coordinator

Fixed Teeth Australia Gold Coast; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Fixed Teeth Australia Gold Coast is seeking a Front Office Coordinator to be the welcoming face of the clinic and ensure a seamless patient journey from first contact through ongoing treatment.

The role suits someone who thrives in a fast-paced healthcare setting, with strong administration and organisational skills and a commitment to excellent patient service.

Qualifications

• Minimum of 2 years' experience in a dental/healthcare reception/front office role.
• Experience with dental software and patient management systems preferred.
• Knowledge of dental implants is advantageous.

Responsibilities

• Welcoming patients and creating a positive first impression.
• Managing the front reception area and daily clinic flow.
• Answering incoming phone calls and responding to patient enquiries.
• Managing appointments, confirmations and follow‑ups.
• Supporting patients throughout their treatment journey.
• Managing patient records and ensuring information is accurate and up to date.
• Processing payments and assisting with financial administration.
• Liaising with clinicians, treatment coordinators and other team members.
• Assisting with recalls, follow‑up appointments and patient communication.
• Maintaining a professional and organised reception environment.
• Providing general administrative support to the wider clinic team.

Skills

Dental reception

Customer service

Communication

Organisational skills

Tools

Dental software

Patient management systems

Job description

About Fixed Teeth Australia

Fixed Teeth Australia is a growing national dental group focused on providing high-quality full arch dental implant treatment. We are passionate about delivering an exceptional patient experience and supporting patients throughout their journey.

We are looking for an experienced, highly organised and patient-focused Front Office Coordinator to become an important part of our clinic team.

About the Role

As the Front Office Coordinator, you will be the welcoming face of our clinic and play a key role in ensuring our patients receive a seamless and professional experience from their first interaction through to ongoing treatment.

This is a busy and rewarding role suited to someone who enjoys working in a fast‑paced healthcare environment, is confident communicating with patients, and has strong administration and organisational skills.

Key Responsibilities

• Welcoming patients and creating a positive first impression
• Managing the front reception area and daily clinic flow
• Answering incoming phone calls and responding to patient enquiries
• Managing appointments, confirmations and follow‑ups
• Supporting patients throughout their treatment journey
• Managing patient records and ensuring information is accurate and up to date
• Processing payments and assisting with financial administration
• Liaising with clinicians, treatment coordinators and other team members
• Assisting with recalls, follow‑up appointments and patient communication
• Maintaining a professional and organised reception environment
• Providing general administrative support to the wider clinic team

About You

To be successful in this role, you will ideally have:

• A minimum of 2 years' experience in a dental or healthcare reception/front office role
• Previous experience working with dental software and patient management systems
• Knowledge or experience within dental implants is highly regarded
• Excellent communication and customer service skills
• A warm, professional and empathetic approach with patients
• Strong organisational skills and attention to detail
• The ability to manage multiple tasks in a busy environment
• Confidence working independently while also being a strong team player
• Experience managing appointments, patient enquiries and administrative tasks
• A proactive attitude and willingness to support the wider team

What We Offer

• The opportunity to work with a growing national dental organisation
• A supportive and collaborative team environment
• Ongoing training and development opportunities
• Exposure to advanced dental treatments and full arch implant procedures
• A rewarding role where you can make a genuine difference in the patient experience

If you are an experienced dental receptionist or front office professional who enjoys building relationships with patients and thrives in a busy clinical environment........we'd love to hear from you.

Only those candidates who are to be interviewed will be contacted.